Experienced Full Stack Customer Service Representative – FNOL Customer Service Rep at careerzynith
Join careerzynith's dynamic team as a Full Stack Customer Service Representative, specializing in First Notice of Loss (FNOL) claims. As a key member of our customer service team, you will be responsible for providing exceptional inbound communication services while recording FNOL claims. If you're passionate about delivering top-notch customer experiences and thrive in a fast-paced, remote work environment, we encourage you to apply.
About careerzynith
careerzynith is a leading provider of subrogation services, dedicated to recovering payments on damage claims for our clients. Our team is driven by our Core Four principles: Process, Results, Culture, and Experience. We're passionate about creating a work environment that values efficiency, effective processes, and a casual, comfortable atmosphere. careerzynith is committed to giving back to the community through volunteer events and celebrating our team members' achievements through company events.
Our Culture
At careerzynith, we believe in a healthy work-life balance and prioritize our team members' well-being. We offer a range of benefits, including paid time off, a matched 401k, and a $50/month internet service stipend. Our team is diverse, and we're proud to be a 4-year running winner of The Oklahoman Top Workplaces!
The Role
As a Full Stack Customer Service Representative, you will be responsible for:
- Accepting inbound calls from engineers, technicians, and other field operators reporting FNOL claims
- Communicating effectively while entering data accurately into our customized database
- Reporting underground damage to locate companies when applicable
- Providing outstanding service to customer representatives
- Analyzing photos and mapping the correct location
Tiered Support Bonus System
careerzynith offers a competitive bonus structure based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which they are earned. This is additional money earned for doing your job!
- Level 1 = $105
- Level 2 = $150
- Level 3 = $205
FNOL Incentive Program
This program is specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMR's tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.
What You'll Need
* 6 months to 1-year previous customer service call center experience required
- Experience with Microsoft Teams a plus
- High School Diploma or equivalent
- Ability to type a minimum of 55 wpm, error-free
- Fully competent with Microsoft Excel, Word, Outlook, PDF's, and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Must be able to analyze and interpret photos to determine damage
- Must establish an appropriate work environment within their home for work purposes; careerzynith provides the necessary computer equipment
Perks and Benefits
* Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- careerzynith pays $50/month towards your internet service cost
- careerzynith is a 4-year running winner of The Oklahoman Top Workplaces!
- Pre-employment drug screenings and criminal background checks are mandatory
- careerzynith offers a full menu of benefits, including a matched 401k
Are You the One We're Looking For?
If you believe you have what it takes to join our dynamic team, submit your application without delay. We're keen to hear from talented candidates like you.
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Note:
careerzynith is unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon. Apply for this job