Experienced Full Stack Customer Service Representative – National Campaigns Unit
Join careerzynith in a Fully Remote Role
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further! careerzynith is seeking an experienced Full Stack Customer Service Representative to join our National Campaigns Unit. As a key member of our team, you will play a critical role in providing shareholder communications for public companies, working closely with internal clients to ensure seamless execution.
About careerzynith
careerzynith is a leading provider of innovative solutions and services, empowering clients to drive transformation and growth. With a strong presence in North America, Europe, and Asia, we have established ourselves as a trusted partner for over 6,000 clients, including 80% of the Fortune 500. Our team of 80,000 experts is dedicated to delivering exceptional results, and we're excited to welcome like-minded individuals to join our journey.
Role Overview
As a Full Stack Customer Service Representative, you will be responsible for providing exceptional customer experiences through inbound, outbound, and email responses. You will work closely with internal clients, including Computershare and Georgeson, to ensure accurate and timely shareholder communications. Your primary objective will be to effectively communicate the message that management has the best interests of individual investors in mind, while also addressing concerns and questions from shareholders.
Key Responsibilities
* Provide exceptional customer experiences through inbound, outbound, and email responses
- Work closely with internal clients to ensure accurate and timely shareholder communications
- Develop and maintain a deep understanding of shareholder communications, including contested proxy meetings and voting procedures
- Effectively communicate the message that management has the best interests of individual investors in mind
- Address concerns and questions from shareholders in a professional and empathetic manner
- Collaborate with internal teams to ensure seamless execution of shareholder communications
- Stay up-to-date with industry trends and best practices in customer service and shareholder communications
Essential Qualifications
* High School Diploma or GED required
- 6-7 months of call center, customer service experience
- Good speaking voice and ability to read and correct grammar/English speaking
- Ability to work in a fast-paced environment with multiple priorities
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Preferred Qualifications
* Experience in a similar role, preferably in a call center or customer service environment
- Familiarity with shareholder communications and contested proxy meetings
- Strong analytical and problem-solving skills
- Ability to work in a dynamic, ever-changing environment
- Experience with CRM software and other customer service tools
Equipment Requirements
* Windows (10 or 11) – No Lenex, Chrome, MAC, etc.
- Headsets – need USB headsets (no wireless)
- Dual monitors will be beneficial, but not required
- Ability to come off mute when called on (unacceptable not to participate), materials open and are on the current example that is being shared, and participating in the chat when asked to complete a task
- Internet Speed: 50 download/ 10 upload
Compensation and Benefits
* Competitive salary
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Work Environment
This is a fully remote position, allowing you to work from the comfort of your own home. As a member of our team, you will have the flexibility to work independently and manage your time effectively, while also being part of a dynamic and supportive team.
Application Deadline
This position will be accepting applications until December 25, 2024. We encourage motivated individuals to apply now and join our team!
About careerzynith
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment, where everyone has the opportunity to thrive.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our team. Apply for this job