Experienced Full Stack Customer Service Representative – Scheduling Operations

Join careerzynith, a leading company in the trades industry, as we continue to make a difference in the lives of people and their families. Are you a motivated and customer-focused individual looking for a career, not just a job? Do you have a passion for delivering exceptional service and a growth mindset? If so, we want to hear from you! careerzynith is seeking an experienced Full Stack Customer Service Representative to join our dynamic team in a remote MST scheduling role. As a key member of our team, you will be responsible for overseeing day-to-day operations, managing scheduling, and providing top-notch customer service.

About careerzynith

careerzynith is a forward-thinking company that is dedicated to serving the families of our customers and their employees with genuine care. We believe in doing the right thing and are committed to making a positive impact in the lives of those we serve. Our team is comprised of experienced professionals who are passionate about delivering exceptional service and making a difference.

Who We Are Looking For

We are seeking a highly motivated and customer-focused individual who is looking for a career, not just a job. The ideal candidate will have a growth mindset and be interested in professional development. They should also be able to work in a fast-paced environment while being self-motivated to provide exceptional customer service. Key qualifications include:

• Effective listening and verbal communication skills
• Proven ability to meet/exceed set goals
• Receptiveness to constant coaching and feedback
• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers

Responsibilities

As a Full Stack Customer Service Representative, you will be responsible for:

• Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

What We Offer

careerzynith offers a dynamic and supportive work environment, with opportunities for career growth and professional development. As a member of our team, you can expect:

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to ongoing training and development opportunities
• Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and customer-focused individual looking for a career, not just a job, we want to hear from you! To apply, please click on the link below and submit your application. We look forward to hearing from you!

Simple Application Process

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