Experienced Full Stack Customer Support Consultant – Multilingual Technical Support for Global Tech Companies
Are you passionate about delivering exceptional customer experiences and passionate about the world of tech? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join careerzynith as a Customer Support Consultant in our Portugal office. As a key member of our team, you will have the opportunity to work with cutting-edge technology, develop your skills, and achieve challenging goals in a multicultural and multilingual environment.
About careerzynith
careerzynith is a leading provider of Support-as-a-Service, offering secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries and 60 languages represented, we pride ourselves on our inclusive international environment and commitment to excellence. Since 2010, we have established ourselves as an industry leader in premium outsourced customer support, with 8 hubs around the world. Our People First management approach ensures that our team members are treated like clients, surrounded by unlimited care, an individual approach, and a wholesome positive experience.
The Role
As a Customer Support Consultant at careerzynith, you will be responsible for providing exceptional customer support via chats and emails, building positive and long-lasting relationships with customers, and meeting team KPIs. You will be up-to-date with cutting-edge technology, securely working with customers' sensitive information, and applying the latest and greatest customer happiness practices. You will also maintain working knowledge of our client's products and services, communicate with developers and other departments of various IT companies, and be a key player in our team's success.
Key Responsibilities:
* Provide exceptional customer support via chats and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client's products and services
- Communicate with developers and other departments of various IT companies
What You Need to Succeed in This Role:
* Excellent Hebrew (at least C1 level in both spoken and written) and English B2 skills
- Experience in customer support
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will Be a Great Plus:
* Experience in technical support
- Experience with CRM systems
Benefits and Perks:
* Flexible schedule
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.*
Join Our Team
If you are passionate about delivering exceptional customer experiences and passionate about the world of tech, we invite you to join careerzynith as a Customer Support Consultant. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit Our Website
For more information about careerzynith and our job opportunities, please visit our website at [www.careerzynith.com](http://www.careerzynith.com).
Disclaimer
careerzynith is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Apply Now
To apply for this exciting opportunity, please click on the link below: Apply for this job