Experienced Full Stack Director, Strategic Customer Success – AI Writing Solutions

At careerzynith, we're revolutionizing the way businesses communicate with their customers through the power of AI writing solutions. As a leader in this space, we're seeking an exceptional Director, Strategic Customer Success to join our team. This is a unique opportunity to shape the future of customer success in the AI writing industry and drive growth for our strategic customers.

About careerzynith

careerzynith is a cutting-edge technology company that's transforming the way businesses interact with their customers. Our innovative AI writing solutions enable companies to create personalized, engaging content that resonates with their target audience. With a strong focus on customer success, we're committed to delivering exceptional experiences that drive business results.

Your Role

As our Director, Strategic Customer Success, you'll lead a high-performing team of 6-8 Strategic Customer Success Managers (CSMs) who work closely with CIOs and Business leaders at Fortune 500/Global 2000 companies. Your primary responsibility will be to drive customer adoption, retention, expansion, and ROI measurement, while delivering on revenue targets. You'll be an active field leader, working closely with your team to improve existing processes and help careerzynith improve how we work with strategic customers.

Key Responsibilities

* Deliver against aggressive but attainable Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets to continue building and developing careerzynith's success with strategic customers

• Drive CSMs to effectively lead customers through a defined success delivery methodology
• Hire and develop CSM talent aligned with our connect/challenge/own company values, creating personal development plans for each individual contributor to grow
• Collaborate with cross-functional teams, including Sales, Marketing, Solutions architecture, and Product, to align solutions that drive meaningful business value for our customers
• Provide regular GRR/NRR forecasts, performance reports, and insights to senior leadership, highlighting key metrics and areas for improvement
• Foster a culture of high-performance, collaboration, and continuous learning within the CSM team, modeling the integrity, attitude, and sense of urgency that you'll expect from your team
• Establish and personally maintain strong relationships with key customer executives, acting as a trusted advisor and advocate

Is This You?

If you're a seasoned leader with a passion for customer success, we want to hear from you. To be successful in this role, you'll need:

• 10+ years of experience in SaaS, with a focus on Fortune 500/Global 2000 companies
• 5+ years of experience in Success leadership or a similar leadership role
• A highly strategic mindset with deep experience in consultative, complex delivery methodology
• Proven experience building and leading a team from an early stage
• Proven ability to work across the GTM organization to strategize, plan, and execute a cross-functional approach
• Hands-on success leadership, energized by the transformative potential of generative AI and working with talented CSMs
• Commuting distance to a careerzynith Hub: New York City, San Francisco, Austin, Chicago

Benefits & Perks (US Full-time employees)

At careerzynith, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. As a US full-time employee, you'll enjoy:

• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for:

+ Home office setup, cell phone, internet + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend

• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options, and 401k

Diversity, Equity, and Inclusion

careerzynith is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state, or federal law.

Apply Now

If you're a motivated and experienced leader who's passionate about customer success, we want to hear from you. Apply now to join our team and help shape the future of customer success in the AI writing industry. Apply for this job