Experienced Full Stack Homesite Customer Service Representative – Remote Opportunity

At careerzynith, we're revolutionizing the insurance industry with innovative technology and a passion for customer satisfaction. As a Homesite Customer Service Representative, you'll be at the forefront of this movement, providing exceptional support to our customers and helping us shape the future of insurance. If you're a customer-focused professional with a knack for problem-solving and a growth mindset, we want to hear from you.

About careerzynith

careerzynith is a leading insurance company that's big on technology. We're dedicated to finding faster and smarter methods of improving how people buy insurance. Our team is made up of talented and passionate professionals who aren't afraid to push the envelope. When you work at careerzynith, you'll have the opportunity to pursue your creative ideas in an environment that welcomes them.

Job Summary

We're seeking an experienced Full Stack Homesite Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be the first point of contact for Homesite-CONNECT customers, providing support for service issues, requests, procedures, and account information. You'll communicate directly with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone. If you're a results-driven professional with a passion for customer service, we encourage you to apply.

Key Responsibilities

* Provide exceptional customer service to Homesite-CONNECT customers, responding to service issues, requests, procedures, and account information

• Communicate directly with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone
• Develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service
• Troubleshoot simple usability issues raised by customers and refer more complex issues to appropriate service partners
• Ensure that all relevant information is gathered and entered to ensure prompt resolution
• Receive guidance from coaches on a frequent basis to process requests
• Develop and maintain a thorough understanding of company or product policies and systems

Essential Qualifications

* 2+ years of experience providing customer-focused solutions or support

• Demonstrated written and spoken communication skills
• Demonstrated ability managing multiple priorities in a fast-paced environment
• Ability to troubleshoot and resolve issues
• Licenses: Employees are expected to pass their state's P&C license exam within 12 months. Training and administrative support will be provided.

Preferred Qualifications

* Experience working in a remote or home-based environment

• Familiarity with insurance industry products and services
• Strong problem-solving and analytical skills
• Ability to work in a team environment and collaborate with colleagues
• Strong communication and interpersonal skills

Skills and Competencies

* Excellent customer service skills

• Strong written and verbal communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

Career Growth Opportunities and Learning Benefits

At careerzynith, we're committed to helping our employees grow and develop their careers. As a Homesite Customer Service Representative, you'll have access to:

• Comprehensive training and development programs
• Opportunities for career advancement and professional growth
• Collaborative and supportive team environment
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our office locations are:

• Madison, WI 53783
• Boston, MA 02110
• Denver, CO 80112
• Eden Prairie, MN 55343
• Keene, NH 03431
• St. Joseph, MO 64507
• Phoenix, AZ 85034
• Nashville, TN 37214

We're a dynamic and innovative company that values creativity, collaboration, and customer satisfaction. Our team is passionate about making a difference in the insurance industry, and we're looking for like-minded professionals to join us.

Compensation, Perks, and Benefits

* Competitive hourly rate: $23.00 - $30.76

• Relocation support offered for eligible candidates
• Comprehensive benefits package, including medical, dental, vision, and wellbeing benefits
• 401(k) contribution and pension plan
• Annual incentive and paid time off program (23 days accrued annually for full-time employees)
• Student loan repayment program and paid-family leave

How to Apply

If you're a customer-focused professional with a passion for problem-solving and a growth mindset, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

careerzynith is an equal opportunity employer. We're committed to diversity, equity, and inclusion in the workplace and strive to create a culture that values and respects all employees. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Join Our Team

At careerzynith, we're passionate about making a difference in the insurance industry. We're looking for talented and dedicated professionals to join our team and help us shape the future of insurance. If you're a customer-focused professional with a passion for problem-solving and a growth mindset, we encourage you to apply. Apply for this job