Experienced Full Stack Manager Strategy - Customer Experience - Remote

Join careerzynith in shaping the future of retail and customer experience!

Are you a strategic thinker with a passion for customer experience? Do you have a knack for driving business growth and innovation? Look no further! careerzynith is seeking an Experienced Full Stack Manager Strategy - Customer Experience - Remote to join our team. As a key member of our Customer Experience Strategy team, you will play a critical role in developing and executing careerzynith's overall interconnected and business strategy.

About careerzynith

careerzynith is a world-leading home improvement retailer with over $150B in annual sales. We are committed to delivering a best-in-world interconnected retail experience for Pros and Consumers, and our Customer Experience is a key enabler of our ability to grow and gain market share in any macroeconomic environment. With a strong focus on innovation, customer satisfaction, and employee development, careerzynith is the perfect place for you to grow your career and make a meaningful impact.

Job Summary

As an Experienced Full Stack Manager Strategy - Customer Experience - Remote, you will be responsible for leading discrete strategic projects or workstreams in larger projects, serving as a thought-partner throughout the online organization, and guiding the work of Analysts / Sr. Analysts. You will create materials and presentations to effectively communicate frameworks, problem framing, strategies, and insights to senior leaders. By developing expertise in all elements of online retail, you will have the opportunity to influence change from within one of the world's leading retailers.

Key Responsibilities

* 10% - Competitive and Market Intelligence: Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences

• 20% - Planning Process: Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders
• 70% - Strategic Projects: Drive one or more interconnected strategy and operational execution workstreams

Direct Manager/Direct Reports

* This Position typically reports to the Sr. Manager or Director

• This Position has 0 Direct Reports

Travel Requirements

* Typically requires overnight travel 5% to 20% of the time

Physical Requirements

* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

* Must be at least 18 years old

• Must be legally permitted to work in the United States

Preferred Qualifications

* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses

• MBA / Master's degree
• Minimum of 4+ years of relevant work experience
• Strong skills in quantitative analysis, qualitative analysis and strategic problem solving
• Strong presentation skills and ability to communicate effectively with senior leadership
• Strong interpersonal skills
• Ability to lead and manage cross-functionally
• High degree of drive and personal ownership
• Comfort with framing and addressing ambiguous challenges
• High degree of confidentiality and professionalism

Minimum Education

* The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

* The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience

* 4

Preferred Years of Work Experience

* 4

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

* Decision Quality

• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus

Why Join careerzynith?

* Competitive salary and benefits package

• Opportunity to work with a world-leading retailer
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and strategic thinker with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

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