Experienced Full Stack Remote Customer Support Representative – SaaS Support and CRM
We are currently seeking a highly skilled and motivated Remote Customer Support Representative to join our team at careerzynith. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their software issues are resolved efficiently and effectively. This is an exciting opportunity to grow your career in a dynamic and supportive environment.
About careerzynith
careerzynith is a leading provider of innovative software solutions for financial advisors and wealth managers. Our intuitive web-based CRM makes it easy for professionals to manage their current book of business, increase sales, and streamline their workflow. With a strong focus on customer satisfaction, we are committed to delivering exceptional support to our clients.
About the Role
As a Remote Customer Support Representative, you will be the first point of contact for our clients when they encounter software issues. You will be responsible for:
- Providing timely and effective support to clients via email, phone, video chat, screen share, and other communication channels
- Resolving software issues and providing solutions to clients
- Identifying recurring software issues and suggesting improvements to our development team
- Collaborating with our development team to resolve complex technical issues
- Maintaining accurate records of client interactions and issues
Requirements
To be successful in this role, you will need:
- Strong software/SaaS support experience
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a remote team
- Strong technical skills, including proficiency in software/SaaS support tools and platforms
- Experience with CRMs, WealthTech, Jira, and/or Confluence is a plus
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
What We Offer
As a Remote Customer Support Representative at careerzynith, you will enjoy:
- A competitive salary of $60,000-$70,000 per year
- Comprehensive benefits package, including medical, dental, vision, and 401(k) matching
- Paid vacation and PTO
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- The flexibility to work from home and maintain a healthy work-life balance
Our Culture
At careerzynith, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. We believe in promoting from within and providing opportunities for growth and development.
How to Apply
If you are a motivated and experienced Remote Customer Support Representative looking for a new challenge, please submit your application today. We are actively interviewing for this position and look forward to hearing from you.
Benefits and Perks
* Paid sick leave for Colorado employees
- Comprehensive benefits package, including medical, dental, vision, and 401(k) matching
- Paid vacation and PTO
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- The flexibility to work from home and maintain a healthy work-life balance
Equal Opportunity Employer
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
Apply Now
To apply for this exciting opportunity, please click on the link below: Apply for this job