Experienced Full Stack Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At careerzynith, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll be at the forefront of this revolution, providing critical assistance to keep our myColorado application running smoothly. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!

About careerzynith

careerzynith is a leading innovator in the technology industry, dedicated to creating cutting-edge solutions that make a real difference in people's lives. Our team is comprised of talented individuals who share a passion for technology, innovation, and customer satisfaction. We're committed to fostering a culture of collaboration, creativity, and continuous learning, where our employees can grow and thrive.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting and resolving issues, and employing Incident Management procedures to ensure seamless customer experiences. If you have a strong passion for technology, excellent communication skills, and a customer-centric approach, we encourage you to apply.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

• Providing Tier I support and customer assistance for our mobile application, ensuring timely and effective resolution of customer issues
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system, ensuring accurate and timely reporting
• Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction
• Staying up-to-date with the latest technology trends, best practices, and industry developments to continuously improve service delivery

Minimum Qualifications

To be considered for this role, you must possess:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We recognize that experience and education can come in many forms. If you don't meet the minimum qualifications, but have relevant experience or education, we encourage you to apply. We'll consider:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we encourage candidates with the following qualifications to apply:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Work Environment and Company Culture

As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and collaborative team. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our company culture is built on a foundation of innovation, customer satisfaction, and employee well-being.

Compensation and Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our benefits include:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements

How to Apply

If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you! Please submit your application today, including your resume, cover letter, and any relevant certifications or training. We can't wait to hear from you! Apply for this job