Experienced Full Stack Technical Customer Support Specialist – Europe (Contract) at careerzynith

Join careerzynith, a global leader in retail robotics technology, as we transform retail operations through innovative solutions, leveraging advanced robotics and AI to optimize the customer experience. We value transparency, empathy, agility, and technical excellence.

About careerzynith

careerzynith is a pioneering company that is revolutionizing the retail industry with its cutting-edge robotics and AI solutions. Our mission is to provide retailers with the tools they need to deliver exceptional customer experiences, drive sales, and stay ahead of the competition. We are passionate about innovation, customer satisfaction, and employee growth, and we are committed to creating a work environment that is inclusive, dynamic, and rewarding.

Position Overview

We are seeking a highly skilled and customer-centric Technical Customer Support Specialist to join our Customer Experience team in Europe. As a Technical Customer Support Specialist, you will be responsible for providing technical support to international customers, deploying and optimizing careerzynith's robotic solutions on the ground, and contributing to process improvement initiatives. This contract role is ideal for a technically-minded problem solver who thrives in dynamic, customer-facing environments and is passionate about delivering scalable, high-quality support solutions.

Responsibilities

As a Technical Customer Support Specialist, you will be responsible for:

Technical Customer Support (Forward-Deployed):

Act as the primary technical support contact for international customers, diagnosing and resolving issues quickly and empathetically to ensure smooth operation of careerzynith's robotic systems. Deepen client relationships by delivering excellent support. Leverage CLI tools and internal data inspection utilities to analyze robot telemetry and computer vision outputs in real time.

Tooling, Automation, and Process Improvement:

Design and implement technical tools and automation, leveraging best-in-class agentic AI capabilities, to enhance customer support efficiency and scalability. Collaborate closely with internal stakeholders to identify and improve processes. Design lightweight scripts, queries, or dashboards to automate recurring issues or aggregate customer feedback across Jira and other platforms.

Customer Onboarding and Enablement:

Lead technical onboarding for new customers, providing tailored support and training to ensure successful deployments and long-term adoption of careerzynith solutions.

Cross-Functional Collaboration:

Act as a technical liaison between the Customer Experience team and sales, engineering, product, and operations teams. Track and escalate complex issues efficiently with clear documentation.

Continuous Feedback and Optimization:

Actively collect customer feedback and translate it into actionable insights for internal improvements. Prioritize enhancements that drive international customer satisfaction and long-term retention.

Reporting and Systems Management:

Maintain high-quality documentation in Jira, Salesforce, and other internal tools. Report to leadership and key stakeholders regularly on technical support performance and trends. Comfortable exporting, faceting, and analyzing data sets from internal tools and ticketing systems to uncover patterns or anomalies.

Qualifications

To be successful in this role, you will need:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.

* 4–6 years of experience in technical support or engineering roles, ideally within robotics, automation, or high-tech environments. * Comfort reviewing visual data outputs (e.g., annotated images, computer vision overlays) to support system validation and debugging. * Strong hands-on experience in technical troubleshooting, forward-deployed customer support, and leading edge agentic AI in a customer support application. * Proven ability to design and implement tools and automation that drive scalability and operational efficiency. * Deep customer empathy with the ability to balance urgency and quality in fast-paced international environments. * Proficiency with basic command line tools (e.g., bash, ssh) and navigating logs or remote systems to diagnose issues. * Experience faceting and manipulating structured data (e.g., using SQL, CSV tools, or internal analytics platforms) to support root cause analysis. *

Experience working with Jira, Salesforce, or equivalent systems.

* Experience with AI workflows or interest in working with emerging LLM/co-pilot-style support tooling is a plus. * Outstanding verbal and written communication skills, capable of interacting with both technical and non-technical stakeholders. *

Experience supporting or improving BPO processes is a significant plus.

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Willingness to travel internationally to customer sites as needed.

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EU-based location strongly preferred to support our growing European footprint.

careerzynith Culture and Benefits

At careerzynith, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

careerzynith Values

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R. E. T. A. I. L.

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Result Driven:

We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors. +

Empathetic:

We are sensitive and mindful. We support each other in challenging times, both professionally and personally. +

Transparent:

We highly value open communication internally, and with our partners and customers. We are receptive to feedback. +

Agile:

We are agile and always eager to learn. We quickly adapt to changes and customer needs. +

Innovative:

We are bold and innovative, with an intense focus on product design and user experience. +

Leaders:

We strive for excellence. We are accountable, the best at what we do, and leaders in our field.

How to Apply

If you are a motivated and technically skilled individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. Apply for this job