Experienced Healthcare Customer Care Coordinator – Project-Based: Delivering Exceptional Patient Experience

At careerzynith, we're committed to revolutionizing the healthcare industry by providing unparalleled customer care services that exceed expectations. As a leading provider of innovative solutions, we empower our employees to reach new heights while making a meaningful impact on the lives of others. Our collaborative culture thrives on a shared vision of delivering exceptional patient experiences, and we're seeking a talented Healthcare Customer Care Coordinator to join our team.

About careerzynith

careerzynith is a forward-thinking organization that's dedicated to transforming the customer experience through innovative solutions and cutting-edge technology. Our global network of contact centers serves top-tier clients across multiple industry verticals, with a focus on delivering world-class voice, chat, email, and social technologies. With a team of over 11,000 employees, we're committed to making a positive impact on the lives of our customers and employees alike.

Job Summary

We're seeking an experienced Healthcare Customer Care Coordinator to join our team on a project basis. As a key member of our customer care team, you'll be responsible for providing exceptional support to US-based customers regarding their prescription benefits, claims, deductibles, coverage, and more. If you're a passionate listener with a desire to make a difference in the lives of others, we encourage you to apply.

Responsibilities

As a Healthcare Customer Care Coordinator, you'll be responsible for:

• Answering inbound calls from US customers and addressing their questions and concerns regarding their prescription healthcare benefits
• Providing information about their insurance coverage, including what's included in their benefit plan, copays, and coverage determination
• Handling prescription refills, order status updates, and tracking
• Educating customers on online self-service for updates and helping troubleshoot these self-services
• Empathizing and resolving concerns to simplify the customer's healthcare experience
• Navigating through multiple computer applications with speed and accuracy
• Adapting to learn new call types when business needs change and flexing support in those areas

Work at Home Requirements

To ensure a seamless and productive work experience, we require:

• High-speed internet with at least 10 mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services)
• A hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for
• A dedicated, quiet, and secured workspace with no distractions
• A USB wired headset with noise-canceling microphone

Additional Requirements

To be considered for this role, you'll need:

• 18+ years old and a high school diploma/GED
• Entry-level position with a minimum of 6 months customer service experience
• A customer-focused personality and a desire to help people
• Professional positive attitude and courteous telephone etiquette
• Full-time schedule availability to meet business needs (includes evenings and weekends)
• Willingness to submit a drug test and background check

Benefits & Perks

As a valued member of our team, you'll enjoy:

• $14-$15 per hour + overtime during peak needs
• Access to up to 50% of your pay immediately after your shift
• Paid, virtual training
• Remote work environment
• Opportunity for professional development

Why Join careerzynith?

At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in:

• Empowering our employees to reach new heights and make a meaningful impact on the lives of others
• Fostering a collaborative culture that thrives on shared vision and values
• Providing innovative solutions and cutting-edge technology to deliver exceptional patient experiences
• Offering opportunities for professional development and growth

How to Apply

If you're a passionate listener with a desire to make a difference in the lives of others, we encourage you to apply. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated professionals who are committed to delivering exceptional patient experiences. Apply for this job