Experienced HR Shared Services Representative – Remote Customer Support & Workday Expert

About careerzynith

careerzynith is a leading global entertainment company that has revolutionized the way people consume media. With over 236 million paid memberships in over 234 countries, careerzynith offers a vast library of TV series, documentaries, feature films, and mobile games across a wide range of genres and languages. Our mission is to provide our members with the best possible entertainment experience, and we're looking for talented individuals to join our team.

About the Role

We're seeking an experienced HR Shared Services Representative to join our team in a remote capacity. As a key member of our HR Shared Services team, you will be the primary point of contact for all HR inquiries, from initial requests to fulfillment. You will work closely with our local and global teams to resolve employee issues in a timely manner, leveraging your expertise in Workday transactions and data accuracy.

Key Responsibilities

• Ensure the accuracy of employee data through the control of employee structures and processes.
• Assist with applications that impact all personnel, ensuring they run smoothly, so employees can focus on doing their best work.
• Research new tools and strategies to simplify, optimize, and automate work across our Talent organization.
• Help create, write, and maintain our HR knowledge base for employees.
• Assist with analyzing, implementing, and operationalizing new employee services (from pre-employment to offboarding).
• Perform system and testing audits to ensure data accuracy, integrity, and functionality; analyze and record results and discrepancies.

Required Qualifications

• Demonstrated expertise with the Workday HCM tool.
• Demonstrated proficiency in Mass Uploads (EIB).
• Demonstrated project management, communication, and customer support skills.
• Strong analytical skills, including intermediate to advanced proficiency in Excel.
• Strong interest in data and the ability to provide results in a fast-paced, high-growth environment.
• Ability to troubleshoot using rigorous logic and strategies to resolve complex problems.
• A degree in HR, Business, IT, or a related field is preferred but not required.
• Experience in Workday Data Analyst, HR, or as a HR Generalist is a plus.
• Experience with Zendesk ticketing system is a plus.

Preferred Qualifications

• Experience working in a similar role, preferably in a fast-paced, dynamic environment.
• Knowledge of HR systems, processes, and best practices.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

What We Offer

As an HR Shared Services Representative at careerzynith, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also have access to our state-of-the-art technology and tools, including Workday and Zendesk.

Work Environment and Company Culture

careerzynith is a dynamic and fast-paced environment that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional customer support, and we're looking for like-minded individuals to join our team. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a global team that values communication, teamwork, and mutual respect.

Compensation and Benefits

careerzynith offers a competitive salary and comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for career growth and development, including training and education programs, mentorship, and professional development opportunities.

How to Apply

If you're a motivated and customer-focused individual with a passion for HR and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you!