Experienced Learning and Development Manager – Application Supervisor at careerzynith

As a seasoned professional in the field of learning and development, we're seeking a highly skilled and motivated individual to join our team at careerzynith. As an Application Supervisor, you will play a critical role in shaping the destiny of our customer service operations by designing and implementing effective learning solutions that drive excellence, simplicity, and customer satisfaction.

About careerzynith

careerzynith is a leading entertainment company that is revolutionizing the way people consume media. We're passionate about creating a better viewing experience for our subscribers, and our customer service team is at the forefront of this mission. As a key member of our Learning and Development team, you will have the opportunity to work with a talented group of professionals who share your passion for excellence and innovation.

Key Responsibilities

As an Application Supervisor, you will be responsible for the following key areas:

• Program management: Outline, document, and maintain the scope of all local L&D tasks, create and manage task plans, and develop a trusting partnership with outsourced call center partners.
• Learning content development: Use a variety of inputs to perform gap analysis for performance and learning opportunities, identify local and global curriculum needs for tool-based technical and behavioral soft skills, and develop solutions that offer applicable, hard, and efficient learning experiences.
• Facilitation: Supply learning material in face-to-face and virtual environments to leadership audiences, pilot newly designed curriculum, and run train-the-trainer programs for call center trainers.
• Stakeholder management: Build and foster strong partnerships with regional CS colleagues, be an effective voice of the local L&D team, and collaborate with other business leaders to transform operational opportunities into L&D opportunities.

Essential Qualifications

To be successful in this role, you will need:

• 3+ years of experience designing soft skills and equipment learning solutions, including onboarding programs for a range of levels (call center agents, senior call center representatives, rising leaders, and senior leader audiences).
• Experience designing and facilitating learning services that range from 15-minute learning to multi-week classroom programs.
• Experience creating learning's, working with LMSs, and virtual learning strategies and tools.
• Stable facilitation experience in various teacher-led programs for various audiences and training skills.
• Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be attentive to detail.
• High level of independence and ability to work and manage own time efficiently.
• Bachelor's degree in instructional design or a related field, Master's degree a plus.
• Fluent in Portuguese and English, Spanish a plus.
• Experience working in a cross-cultural global environment a plus.
• Experience with content/knowledge management a plus.
• Experience designing education curriculum for service, retail, or call center managers/leaders a plus.
• Experience with innovative facilitation tools a plus.

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience working in a fast-paced, outcomes-oriented, data-driven environment.
• Experience with large data technology like Spark or Flank and comfortable working with web-scale datasets.
• Experience with data modeling, data engineering, or software engineering of data services.
• Experience with data quality, data debugging, and data documentation.

Work Environment and Company Culture

As a member of our team, you can expect:

• A dynamic and fast-paced work environment that is passionate about innovation and excellence.
• A collaborative and supportive team culture that encourages open communication and continuous learning.
• Opportunities for professional growth and development, including training and education programs.
• A competitive compensation package that reflects your skills and experience.
• A comprehensive benefits package that includes health insurance, retirement savings, and paid time off.

Compensation and Benefits

careerzynith offers a competitive compensation package that includes:

• A salary range of $60,000 to $80,000 per year, depending on experience.
• A comprehensive benefits package that includes health insurance, retirement savings, and paid time off.
• Opportunities for professional growth and development, including training and education programs.
• A dynamic and fast-paced work environment that is passionate about innovation and excellence.

How to Apply

If you are a motivated and experienced professional who is passionate about learning and development, we encourage you to apply for this exciting opportunity. Please submit your application today, including your resume, cover letter, and any relevant supporting documents. Apply for this job