Experienced Online Chat Marketing Strategist – Customer Engagement & Digital Experience
At careerzynith, we're on a mission to revolutionize the way we interact with customers in the digital age. As a leading financial institution, we're committed to delivering exceptional experiences that exceed our customers' expectations. We're now seeking an experienced Online Chat Marketing Strategist to join our team and help us achieve this vision.
About careerzynith
careerzynith is a forward-thinking financial institution that operates over 1,200 branches and 3,200 ATMs across 11 states in the United States. We're dedicated to fostering a culture of diversity, equity, and inclusion, and we're proud to be an equal opportunity employer. Our commitment to innovation and customer-centricity has earned us a reputation as a leader in the industry.
Job Description
As an Online Chat Marketing Strategist at careerzynith, you'll play a critical role in developing and executing our online chat and customer engagement strategies. You'll work closely with our cross-functional teams to build and maintain vendor relationships, develop and refine chat roadmaps, and analyze metrics to drive business growth. Your expertise will help us create seamless customer experiences that drive loyalty and retention.
Key Responsibilities:
* Manage vendor relationships to ensure seamless execution of online chat and customer engagement initiatives
- Develop and refine chat roadmaps and socialize 12-18 month strategies to drive business growth
- Analyze monthly online chat transcript and metrics to inform business decisions and optimize customer experiences
- Define and build an online chat service program that meets customer needs and drives business objectives
- Manage chat script maintenance and compliance to ensure regulatory adherence
- Socialize chat program insights and results to drive business growth and customer loyalty
Your Compensation Package:
* A competitive base salary of $85,000 - $120,000
- A bonus of $5,000 - $10,000
- Relocation assistance to support your transition to our team
Qualifications:
* 5-7 years of in-depth experience in online sales and marketing tactics, online chats, customer engagement, and online customer service
- Proven ability to manage multiple workstreams, build cross-functional relationships, and manage risk
- Experience in customer experience design, web analytics, and A/B split testing
- Bachelor's degree in eCommerce or Web Marketing, with an MBA an added advantage
- Strong analytical and problem-solving skills, with the ability to communicate complex ideas simply
What We Offer:
* A dynamic and supportive work environment that fosters innovation and collaboration
- Opportunities for career growth and professional development in a rapidly evolving industry
- A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching
- A generous paid time off policy, including vacation, sick leave, and holidays
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that reflects the communities we serve
How to Apply:
If you're a motivated and experienced professional with a passion for customer engagement and digital experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Equal Opportunity Employer:
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the communities we serve and values diversity, equity, and inclusion. Apply for this job