Experienced Part-Time Customer Care Agent – Remote Opportunity with careerzynith
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading innovator in the industry, we're committed to fostering a culture of excellence, diversity, and inclusivity. We're now seeking a highly skilled and dedicated Customer Care Agent to join our team on a part-time basis, working remotely from the EMEA time zone.
About careerzynith
careerzynith is a dynamic and award-winning organization that has experienced rapid growth since its inception. Our commitment to innovation, performance, and fun has earned us a reputation as a leader in our field. We're proud of our achievements and are now seeking talented individuals to join our quest for excellence.
The Role
As a Customer Care Agent at careerzynith, you'll be the voice of our customers, providing a tailored service that anticipates their needs and exceeds their expectations. You'll work closely with our core teams to identify trends and areas for improvement, ensuring that our award-winning product continues to evolve and meet the needs of our customers.
Key Responsibilities
* Handle live chat queries from customers regarding a range of topics, including deposits, withdrawals, gaming, and safer gambling.
- Identify trends in contact and provide vital feedback to Senior Executives and Managers to support early identification of issues.
- Utilize your problem-solving skills to resolve customer queries efficiently and effectively.
- Identify potentially vulnerable customers and provide them with the necessary support to ensure their safety and well-being.
- Adhere to our policies and procedures to ensure the safety and security of our site.
- Listen to customer complaints and attempt to resolve them at the first point of contact or escalate them correctly where necessary.
What We're Looking For
* Experience with Zendesk, with the ability to hit the ground running.
- A keen attention to detail and a commitment to delivering 5-star quality service.
- A minimum of 6 months' experience working in a high-volume service environment.
- A great understanding of the customer service industry and what it takes to be best in class.
- Previous experience in iGaming is a plus, but not essential, as you'll receive top-class training.
What We Offer
At careerzynith, we're committed to providing a comprehensive benefits package that recognizes your hard work and dedication. Enjoy a competitive salary package, additional leave days, and dedicated birthday leave. We also offer a generous four-week parental leave, international health and life insurance, wellness incentives, and a growth allowance to support your personal and professional growth.
Our Culture
We're proud of our inclusive and diverse workplace culture, where collaboration and camaraderie flourish. We believe that a diverse and inclusive environment leads to innovation and success, and we actively promote equal opportunities for all employees. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.
Work-Life Balance
This part-time role operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. The shifts are 8am to 12pm and 6pm to 10pm. This can be a fully remote job from the EMEA time zone, allowing you to work from the comfort of your own home.
Salary and Hours
The salary range for this role is £11,000-£13,000 per annum, and the minimum requirement is 20 hours per week.
How to Apply
Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team at careerzynith! Apply To This Job
Why careerzynith?
* Competitive salary package
- Additional leave days and dedicated birthday leave
- Generous four-week parental leave
- International health and life insurance
- Wellness incentives
- Growth allowance
- Flexible working environment
- Inclusive and diverse workplace culture
- Opportunities for personal and professional growth
Join the careerzynith Team
We're excited to welcome talented individuals to our team and look forward to receiving your application. Don't miss this opportunity to join a dynamic and award-winning organization that's committed to excellence, diversity, and inclusivity. Apply now and take the first step towards a fulfilling career with careerzynith! Apply for this job