Experienced Part-Time Remote Customer Service Representative Associate | Flex at careerzynith
At careerzynith, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a leading organization in the industry, we're committed to fostering a culture of inclusivity, growth, and innovation. Our mission is to empower our employees to thrive in their careers while making a meaningful impact on our customers' lives. We're seeking an experienced Part-Time Remote Customer Service Representative Associate | Flex to join our team. As a key member of our customer service team, you'll play a vital role in delivering outstanding service to our clients, resolving issues efficiently, and providing personalized support. If you're passionate about customer service, have excellent communication skills, and are looking for a dynamic and flexible work environment, we encourage you to apply.
About the Role:
As a Part-Time Remote Customer Service Representative Associate | Flex, you'll work exclusively Monday-Friday, with no evenings or weekends. You'll be responsible for providing prompt and accurate responses to telephone inquiries from both customers and financial professionals. You'll be trained on our products in a structured and active inbound contact-center environment, where you'll answer inquiries on product features, understand product performance, and educate callers on the self-service features of our website.
Key Responsibilities:
* Answer incoming calls from customers or financial professionals who need assistance on our procedures
- Build relationships by listening, paraphrasing, and problem-solving
- Provide clear information and manage a diverse clientele
- Emphasize attendance and punctuality, with a focus on delivering exceptional customer service
- Support basic careerzynith website registration and navigation
- Research required information using available resources
- Follow up with customers or financial professionals to ensure their needs are met
- Respond to callers, explaining possible solutions, and ensuring that clients feel supported and valued
What You Bring:
* High School Diploma or GED required
- Aim to exceed standard call center metrics while providing excellent customer service
- Computer proficiency skills, with a focus on process and customer relationships
- Ability to work shift-times between 7am-6pm
- For 100% remote and hybrid roles: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
Compensation and Benefits:
* Competitive salary range: $43,000 - $47,000
- Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location
- Eligible for an annual incentive program
- Comprehensive benefits package, including:
+ Choice of medical and dental plan options + Generous time off plan + Outstanding 401(k) company match + Award-winning campus with discounted amenities, including an onsite health center, child development center, fitness facility, convenience store, and two cafeterias + Inclusive, engaged culture with Employee Resource Groups that welcome and celebrate diversity
Why Join careerzynith?
At careerzynith, we're committed to creating a work environment that supports the True Balance of our employees and their families. We offer a range of benefits, campus amenities, and inclusive programs that make us a top workplace employer. Our employees and leaders take an active role in shaping our culture, and we're proud to be recognized for our commitment to diversity, equity, and inclusion.
Your Future Starts Here:
Don't miss out on this exciting opportunity to join our team. We're looking forward to hearing from you. Apply now to become a Part-Time Remote Customer Service Representative Associate | Flex at careerzynith. Apply for this job