Experienced Patient Care Customer Service Representative – Evenings & Weekends (Remote)

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional patient care? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join careerzynith, a leading healthcare organization dedicated to providing innovative solutions and outstanding customer care to patients across the nation. As an Experienced Patient Care Customer Service Representative – Evenings & Weekends (Remote) at careerzynith, you will play a vital role in shaping the future of patient care. You will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This role requires a strong and diverse skillset, and we are seeking a dedicated individual who is passionate about delivering exceptional patient care and customer service.

About careerzynith

careerzynith is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, careerzynith provides high-quality medical products, services, and outstanding customer care to patients nationwide.

Job Information

Summary

We are seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position, you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner.

Key Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through the On-line Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Essential Qualifications

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Effectively communicate in English, both oral and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Preferred Qualifications

* Experience in a call center or customer service environment

• Knowledge of medical terminology and procedures
• Familiarity with electronic medical records and billing systems
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

Work Environment and Culture

As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. careerzynith is committed to providing a positive and inclusive work culture that values diversity, equity, and inclusion. We offer a range of benefits and perks to support your physical, emotional, and financial well-being, including:

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Compensation and Benefits

* Competitive salary: $16/hour

• Quarterly bonus opportunity
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application and discussing how you can become a vital part of our success story.

Equal Opportunity Employer

careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where careerzynith has employees.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job