Experienced Technical Customer Support Representative – Remote Opportunity at careerzynith
At careerzynith, we're revolutionizing the computer gaming industry with innovative products that set a new standard in customer service, build quality, and cable management. Founded in August 2022 by a team of industry veterans and content creators, we're dedicated to making our products accessible and affordable for gamers worldwide. As a Technical Customer Support Representative at careerzynith, you'll play a vital role in delivering exceptional support experiences to our customers, ensuring their satisfaction and loyalty.
About the Role:
As a Technical Customer Support Representative, you'll be responsible for providing top-notch support to our customers via email, chat, and telephone. You'll work closely with our team to resolve technical issues, troubleshoot problems, and provide solutions that meet our customers' needs. This is a remote opportunity, and you'll have the flexibility to work from home, making it an ideal choice for those who value work-life balance.
Schedule:
We're looking for someone who can commit to working Tuesday through Saturday, preferably from 10am to 6pm CT. This schedule allows you to have weekends off and enjoy a better work-life balance.
Key Responsibilities:
* Identify, investigate, and resolve customer questions or problems with computer software and hardware
- Provide email, chat, and telephone support to end-users experiencing technical difficulties
- Apply knowledge of computer software, hardware, and procedures to solve problems
- Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Identify and escalate support situations requiring urgent attention
- Track and route support requests via computerized ticketing system; thoroughly document resolutions
- Stay current with product upgrades, system information, and business updates
- Collaborate with other team members to research and resolve problems
- Perform other related duties as assigned
Required Skills and Abilities:
* Proficient with or the ability to quickly learn an array of computer hardware and software
- Thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and non-technical customers
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Willingness to have telephone conversations monitored for quality assurance
Education and Experience:
* Associate's degree in Computer Science or related field preferred
- 2+ years of experience in customer technical support preferred
Physical Demands:
* Able to sit for the duration of the workday
- Able to use a keyboard, headset, and computer monitor for the workday
Benefits:
* Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Work From Home
Why Join careerzynith?
At careerzynith, we're passionate about delivering exceptional customer experiences and building a supportive community. As a Technical Customer Support Representative, you'll have the opportunity to:
- Work with a talented team of industry experts and content creators
- Develop your technical skills and knowledge in computer software and hardware
- Provide support to customers who are passionate about computer gaming
- Enjoy a flexible work schedule and work from home
- Participate in ongoing training and development programs to enhance your skills and career growth
How to Apply:
Ready to join our team? Click the link below to apply now, and we'll be in touch soon! Apply to this job
Simple Application Process:
Our application process is designed to be easy and straightforward. Simply click the link above, and you'll be guided through a series of questions and prompts. We'll review your application and be in touch soon to discuss the next steps. Don't miss this opportunity to join our team and make a difference in the computer gaming industry. Apply now and take the first step towards a rewarding career at careerzynith! Apply for this job