Experienced Temporary Customer Service Agent – Medicare Health Plan Enrollment Support
At careerzynith, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Temporary Customer Service Agent, you'll play a vital role in supporting Medicare-eligible retirees in selecting the right Medicare health plans. If you're passionate about providing top-notch customer service, have a strong understanding of Medicare enrollments, and are comfortable working in a fast-paced remote environment, we encourage you to apply.
About careerzynith
careerzynith is a customer experience (CX) marketplace that partners with top brands and companies to deliver innovative talent solutions. Our mission is to generate thousands of remote job opportunities and improve the financial well-being of military families. With a proven track record of economic impact, we're committed to making a difference in the lives of our clients and their customers.
Job Summary
As a Temporary Customer Service Agent, you'll be responsible for making outbound and inbound calls to confirm, schedule, and reschedule participants' appointments with Benefit advisors. You'll work with customers who have or do not have an enrollment with the account, answer inbound calls pertaining to the status of an application or general customer inquiries, and respond to instant live chat requests from customers. Your primary goal will be to provide exceptional customer service, ensuring that our clients' customers receive the support they need to make informed decisions about their Medicare health plans.
Key Responsibilities
* Making outbound and inbound calls to confirm, schedule, and reschedule participants' appointments with Benefit advisors
- Working with customers who have or do not have an enrollment with the account
- Answering inbound calls pertaining to the status of an application or general customer inquiries
- Responding to instant live chat requests from customers
- Assisting customers with website navigation and self-service options
- Performing other duties as assigned
Must-Have Qualifications
* High school degree or equivalent
- Ability to hardwire equipment and meet the required internet speeds
- 1+ years of customer service experience in a call center environment preferred
- Knowledge of Medicare health, prescription drug plan, vision, and dental enrollment is preferred
- Strong written and verbal communication and rapport-building skills
- Experience and general comfort level using Microsoft Word, Excel, computer telephony, the internet, and computer tools
- Active listening skills to understand both verbal and non-verbal cues
- Ability to utilize research options
- Confidence and resilience during challenging interactions
- Ability to accurately document all conversations and actions taken
- Possesses the ability to talk and type efficiently simultaneously
- Ability to multitask across multi-functional work
- On-camera visibility during any meetings, trainings, or per leadership request
Preferred Qualifications
* Previous experience working with Medicare enrollments
- Strong understanding of Medicare health plans and benefits
- Experience working in a remote call center environment
- Familiarity with computer telephony and internet-based tools
- Ability to work in a fast-paced environment with multiple priorities
Training and Onboarding
* Training length: 3 weeks
- Monday - Friday | 8:00am - 5:00pm EST
- 100% mandatory with no time off approved
- Training will cover essential skills, product knowledge, and company policies
Pay and Benefits
* Pay rate: $18/hour
- Holidays: Thanksgiving Day (11/27), Christmas (12/25), and New Year's Day (1/1)
- Opportunities for career growth and professional development
Work Environment
* 100% remote work from home
- Flexible scheduling to accommodate your needs
- Collaborative and supportive team environment
Career Growth Opportunities
* careerzynith is committed to helping you grow and develop your career. We offer opportunities for professional development, training, and advancement.
- As a Temporary Customer Service Agent, you'll have the chance to work with a diverse range of clients and develop your skills in customer service, communication, and problem-solving.
How to Apply
If you're passionate about delivering exceptional customer service and have a strong understanding of Medicare enrollments, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity Statement
careerzynith provides equal employment opportunities to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Note
This job description is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
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