Experienced Virtual Assistant / Customer Service Executive – Digital Marketing and Operations Support

Join careerzynith, a vibrant and collaborative community that values excellence and innovation. We are seeking a highly skilled and proactive Virtual Assistant / Customer Service Executive to play a crucial role in our client's business operations. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily customer inquiries, and ensuring seamless onboarding and offboarding processes for our client's paid programs.

About careerzynith

careerzynith is a dynamic and fast-growing organization that specializes in providing online marketing services to entrepreneurs and brands. Our client, a renowned Social Media Online Coach for Realtors, has coached over 30,000 agents in his Academy and recruited over 2,000 agents at eXp Realty. With a strong focus on innovation and customer satisfaction, careerzynith is committed to delivering exceptional results and building long-term relationships with our clients.

About the Role

As a Virtual Assistant / Customer Service Executive, you will be the backbone of our client's business, providing exceptional service that enhances customer satisfaction and loyalty. You will be responsible for managing the daily flow of customer inquiries, resolving any issues or escalating them to the appropriate team members as needed. You will also oversee the onboarding and offboarding processes for our client's paid programs, manage communities across various platforms, and offer email support for multiple programs.

Key Responsibilities

* Manage the daily flow of customer inquiries, resolving any issues or escalating them to the appropriate team members as needed

• Oversee the onboarding process for new clients, ensuring they have all necessary access to our paid programs and sending them a welcoming email
• Handle the offboarding process for exiting members, effectively revoking their program access
• Provide responsive and comprehensive email support
• Actively manage and monitor client communities on various platforms such as Skool, Facebook, and Circle.co, promoting engagement and addressing any concerns or queries
• Create and update Standard Operating Procedures (SOPs) to ensure consistent and efficient processes across all operations
• Implement zaps and automations to streamline redundant tasks and improve overall operational efficiency
• Regularly liaise with the management and creative teams to discuss customer feedback, ongoing issues, and potential improvements
• Continually stay updated with the latest features and updates of the programs you support, so you can accurately guide and assist clients
• Maintain a high level of professionalism and confidentiality with all client interactions, upholding the company's reputation and client trust
• Present solutions to issues and concerns that are reoccurring

Requirements

* 3+ years experience with customer service

• Experience working in creative projects (ie. able to do basic editing, understanding of basic branding/design knowledge, digital marketing experience, worked with editors/designers before)
• Basic understanding of monday.com or any management tools like asana/trello etc
• Excellent written communication skills and ability to work with clients remotely
• Being comfortable speaking on camera
• Full-time 100% commitment to the client
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• They are looking for long-term highly committed individuals to grow with the company

Skills Required

* Knowledge in social media platforms such as YouTube, Instagram, and TikTok

• Familiarity with systems like Clickfunnels, Asana, Slack, Active Campaign, Kajabi, Stripe, Skool, and Circle
• Project Management (Asana/Notion/Monday.com)
• Understanding of Video Editing & Design (touchups/tweaks)
• Meeting Organization & Meeting Agendas (Google Calendar)
• Team & Client Communications (Slack.com)
• Spreadsheets (Google Sheets) & Note-Taking (Documents)
• Operations/Processes Support (SOPs)
• Attention to detail is crucial for this role
• Excellent time management skills are required
• Being personable and able to establish rapport with others is essential
• Creativity will be beneficial in developing innovative solutions

Free Education & Training Provided

You will have access to the training programs careerzynith offers. Here, you'll learn through the Academy, a top-selling video training program designed for agents, everything you need to know about social media and content marketing.

Compensation and Benefits

* Full-time & Fully Remote Opportunity

• Independent Contractor-Based Position, however seeking long-term team member
• $1500 USD a month

Why Join careerzynith?

* Opportunity to work with a dynamic and fast-growing organization

• Chance to develop your skills and expertise in digital marketing and customer service
• Collaborative and supportive work environment
• Access to training programs and professional development opportunities
• Competitive compensation and benefits package

How to Apply

If you are a proactive and results-oriented individual who is passionate about digital marketing and customer success, we encourage you to apply for this exciting opportunity. Please review all the requirements before applying. Thank you!

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job