Family Growth Associate
About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time. The Role The ideal candidate is bilingual, persuasive, detail-oriented, and comfortable with high call volumes. You will spend most of your day speaking with caregivers, guiding them through the intake process, following up on documentation, and ensuring they successfully move through the onboarding journey. As Abby Care continues to grow as a startup, this role is perfect for someone who is adaptable, tech-savvy, and motivated to help improve processes while making a meaningful impact in families’ lives. Key Responsibilities: Caregiver Outreach & Intake Conduct outbound calls to caregivers who have applied to Abby Care (not cold calling). Guide caregivers through the intake process, which may last 30 minutes to 1 hour. Make 50–80 calls per day, depending on the number of intakes scheduled. Follow up with caregivers via phone, SMS, and email regarding next steps or missing documentation. Clearly explain Abby Care’s services and persuade caregivers who may be undecided about the program. Relationship Management Serve as the primary contact for caregivers up until they go to training. Occasionally communicate with providers and organizations to answer questions about the program. Maintain a professional, empathetic, and supportive approach with caregivers. CRM & Administrative Tasks Document all interactions and update caregiver information in Salesforce and Dialpad. Track follow-ups and ensure no caregiver inquiry goes unanswered. Attend team meetings and collaborate cross-functionally with Nurses and Care Operations teams. Process Improvement Provide feedback on workflows and contribute ideas to improve intake and outreach processes. Adapt quickly to changes as systems and processes evolve in a startup environment. The Requirements: Spanish fluency Advanced English proficiency (C1–C2) with clear spoken communication 2+ years of experience in one of the following: Customer Support Call Center Business Development Client-facing roles (B2C) 1+ year of healthcare or medical experience Experience handling inbound and outbound phone calls Experience in lead or managing a team is a strong plus Strong communication and persuasion skills Excellent attention to detail and organizational ability Comfortable managing high call volumes Tech-savvy and comfortable learning new systems Reliable high-speed internet connection College degree or equivalent professional experience Nice-to-have: Familiarity with Salesforce, phone systems, or similar CRM systems Experience working in a startup or fast-changing environment Portuguese language familiarity (helpful but not required) Our Values Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.