Field Enforcement Officer

£31,650 + Company Car or Car Allowance | Flexible Schedule Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently. Job title: Field Enforcement Officer Job Description: What’s in it for you? £31,650 annual salary Company car (for work and personal use) or £3,700 annual car allowance Mileage paid—including your daily commute from home Flexible 36.5‑hour working week, with the option of a four‑day schedule Generous holiday allowance, plus opportunities to purchase extra leave Pension, life assurance, paid volunteering day and family‑friendly policies Safety measures including Body Worn Video and a lone worker support system Access to discounts, wellbeing support, and colleague diversity networks Financial wellbeing tools and resources Work Schedule Requirements To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Stoke (to be considered for this role you must live in ST postcode areas) using a company vehicle or your own. All equipment and training will be provided. Core Responsibilities Visit addresses where no TV licence is recorded Communicate clearly and professionally with customers Explain licensing requirements and available options Set up and manage payment plans where appropriate Accurately record visit outcomes using mobile technology Work independently and make sound decisions on the ground Occasionally attend court as part of the enforcement process Essential Skills, Behaviours & Requirements We’re looking for people who can bring the following: Full UK Driving Licence (Essential) Strong communication skills and the ability to engage with people from all backgrounds Ability to stay calm, professional and resilient in a range of customer situations Problem‑solving mindset with good judgement High attention to accuracy when recording information Ability to work independently and manage your own schedule Comfort with technology, including mobile devices and apps A positive attitude and willingness to learn Mobility and readiness to travel locally throughout the ST postcode area Schedule flexibility to work required evening and weekend hours Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most. What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Stoke-On-Trent, United Kingdom Time Type: Full time Contract Type: Permanent