Freight & Logistics Coordinator (US-LTL Focus)
Description: Our mission is to help customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and by leveraging our industry buying power. We are seeking an experienced Freight & Logistics Coordinator to drive meaningful improvements to our shipping and fulfillment operations, with a primary focus on heavy equipment logistics and cost-efficiency. This role is responsible for the precise execution of LTL shipments, coordinating with US-based factories, and managing the end-to-end freight claims process to protect our company’s and customers' bottom line. Skills and Requirements: 5+ years of experience in US-based LTL freight coordination, ideally within a large-scale e-commerce or industrial environment. Experience managing freight and small package claims from start to resolution Experience managing at least $5M in annual freight spend with a focus on heavy equipment or high-value goods. Advanced proficiency in GlobalTranz or comparable US Transportation Management Systems (TMS). Deep understanding of the Carmack Amendment, NMFC freight classifications, and US shipping laws governing claims and liability. A self-starter who does not wait for instructions but actively investigates discrepancies and pushes carriers for claim resolutions. Exceptional English communication skills, capable of holding US carriers accountable and collaborating with factory teams. Must be able to work 100% US Business Hours (Night Shift) to provide real-time coordination with US factories and carriers. Responsibilities and Duties: Manage the daily creation and auditing of Bills of Lading (BOL) for a $5M+ annual freight volume, ensuring 100% accuracy in weights, classes, and NMFC descriptions. Leverage the GlobalTranz platform to quote and book shipments, prioritizing carrier reliability and cost-efficiency to maximize company savings. Act as the primary lead for all freight claims; aggressively file, track, and resolve claims for damaged or lost heavy equipment to ensure maximum capital recovery. Coordinate directly with US-based factories and foremen to align production schedules with carrier pickup windows and specialized loading requirements. Monitor carrier performance and shipping data to identify "leakage," preventing avoidable re-bills and transit delays. US Based Hours Requirement: This position is fully remote, offering the flexibility to work from any location. However, due to the urgent and fast-paced nature of processing orders, we require that 50% of working time aligns with US Eastern Standard time. This schedule ensures you can effectively communicate and collaborate with the rest of the team and respond promptly to the dynamic requirements of our operations. Adhering to these hours is crucial for maintaining the workflow and supporting our commitment to excellent service delivery. Embrace this opportunity to align your professional rhythm with a global team, while still enjoying the flexibility of remote work! Why work with us? We truly believe that what you do and where you work matters. The opportunity to grow and to build new relationships in a friendly environment makes it fulfilling and exciting to come to work each day. Perks: Virtual position with Flexible Schedule and freedom. Special pricing on all our commercial kitchen equipment and supplies. Expert training and company paid continual education offerings. Benefits: Competitive salary Competitive bonus structure 13th-month pay Paid vacation time off HMO benefits