Global Customer Success Manager
Job Description:
- Owning the global post-sale customer journey (onboarding → adoption → retention)
- Leading QBRs / EBRs with executive stakeholders
- Building and executing outcome-based Success Plans
- Driving adoption and aligning to measurable KPIs
- Monitoring customer health and mitigating risks
- Partnering with Sales, Services, Support, and Product
- Elevating customer feedback into product and roadmap discussions
Requirements:
- 5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS
- Experience managing enterprise/global accounts
- Proven experience leading QBRs / EBRs with executives
- Demonstrated ability to drive cross-functional alignment without authority
- Experience with CRM/CS tools (Salesforce, Gainsight)
Benefits:
- Health, dental, vision, and 401(k) with match starting Day 1!
- Flexible working hours in a US Remote environment
- Comprehensive health benefits to support you and your family
- Professional onboarding and continuous learning opportunities
- A highly collaborative, global team environment
- Clear career growth and development pathways