Groups Coordinator

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. DUTIES & RESPONSIBILITIES Engage in sales conversations with guests regarding groups, shore excursions, and onboard products, maintaining strong product knowledge and upselling group benefits. Resolve enquiries on first contact while meeting SLAs for calls and emails. Build rapport with travel partners and guests, taking full ownership of enquiries through completion. Review correspondence and complete all steps to finalize groups, including rooming lists, ticketing, authorizations, amenities, payments, and refunds. Manage displacements, inaugurals and other special‑handling requirements. Monitor group space, releasing unused inventory, and coordinating with Business Development as needed. Action Special Events and meeting‑space requests submitted via Salesforce within SLAs. Liaise closely with onboard teams to ensure the best outcomes for guests. Enter and maintain all programming in AffairWhere with full accuracy. Coordinate all group dining requests in line with SOPs and venue capacities. Review, approve and update all dining requests throughout the booking lifecycle. Maintain accurate programming and dining data in AffairWhere/Otalio for shipboard execution. Provide guidance based on strong venue understanding and suitability. Use Tableau and Enterprise Analytics to support inventory decisions, buyouts, and oversell prevention. Make decisions that support organizational interests, revenue generation, and minimal dilution. Demonstrate teamwork, integrity and respect, contributing to a positive and supportive work environment. QUALIFICATIONS Minimum of 1 year of travel industry experience - ideally with experience in a customer service role. Effective interpersonal skills to engage at all levels within the organization and external guests. Excellent written and verbal communication skills in English with German as a preference as a second language. Ability to consistently deliver the level of customer service required to achieve a positive guest experience. Ability to remain focused in adverse situations, while effectively using diffusion skills to prevent escalation. Excellent organization and time management skills with the ability to prioritize and deliver to tight deadlines. Attention to detail. Positive and enthusiastic approach with a dedicated and flexible attitude Self-motivated person with the ability to work independently and under pressure Must be solution-focused and able to use initiative to problem-solve Ability to work as part of a team IT Literate – Experience of Travel Reservation systems and MS Outlook, Word and Excel Solid understanding of all company policies and procedures to reserve and service new and existing reservations. ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. LEARN MORE ABOUT OUR COMPANY: At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.