Healthcare Assistant
About One Nutrition Group One Nutrition Group is a boutique nutrition private practice based in New York City. Our team of Registered Dietitians provides personalized 1:1 nutrition counseling addressing both the physical and emotional aspects of health. We offer both in-person and telehealth services. This position supports the virtual side of our practice.tual side of our practice. We are seeking a highly organized, detail-oriented Healthcare Administrative Assistant to support daily operations, patient and provider communications and insurance coordination. This is a full-time, remote W-2 position, that requires availability Monday through Friday, 9:00 AM to 5:00 PM EST. This role requires daily phone-based communication with patients and insurance companies. Candidates must have a confident, professional, and compassionate phone presence. A dedicated, quiet, private home workspace is required for HIPAA-compliant patient communication.
Responsibilities
- Respond to patient inquiries via email, phone, and patient portal within defined response time expectations
- Manage and return voicemails in a timely and professional manner
- Communicate clearly with patients regarding appointments, paperwork, insurance, and payments
- Verify patient insurance eligibility and benefits prior to initial appointments
- Submit insurance claims and follow up on denials and outstanding balances
- Manage appointment scheduling, confirmations, and cancellations via Zocdoc and SimplePractice
- Maintain accurate patient records and ensure intake documentation is complete prior to appointments
- Generate reports and update practice dashboards using Google Sheets and Excel
- Develop and maintain standard operating procedures for administrative workflows
- Serve as the primary point of contact for all back-end administrative operations, enabling the clinical team to focus on patient care
- Provide regular updates on outstanding tasks and workflow status to the practice owner and team
- Prepare weekly team meeting agendas and operational summaries
Qualifications
- Minimum 1-2 years of experience in a healthcare administrative or patient coordination role
- Demonstrated experience with insurance verification, claims submission, and denial follow-up
- Excellent verbal communication skills with a professional, warm, and confident phone presence
- Proficiency in Microsoft Excel and Google Sheets
- Experience with an EMR or EHR system; SimplePractice experience strongly preferred
- Proven ability to work independently, manage multiple priorities, and proactively improve administrative workflows
- Dedicated, quiet, private home workspace with reliable high-speed internet for daily patient and insurance calls
- Knowledge of HIPAA privacy requirements and commitment to patient confidentiality
- Experience in a nutrition, dietetics, mental health, or private practice setting preferred
Compensation and Benefits
- $45,000 to $52,000 per year
- 10 days paid vacation, 7 days paid sick leave, 6 paid holidays
Submit a resume and a brief introductory note describing your experience with healthcare administration or patient care coordination to [email protected]. Include "Administrative Coordinator Application" in the subject line.