Healthcare Secret Shopper
Myers and Stauffer LC is a certified public accounting and health and human services consulting firm, specializing in audit and consulting services to government-sponsored health care programs. They are seeking a Healthcare Secret Shopper to evaluate health plan provider networks through onsite visits and surveys, ultimately aiming to improve patient access and satisfaction.
Responsibilities
- Conduct onsite and telephonic surveys (as a "secret shopper") to assess the availability, and accessibility of healthcare providers
- Ability to use survey platform and call center tools
- Follow review surveys and checklists and fully document responses and observations accurately
- Maintain detailed, organized records and follow reporting timelines
- Work with the team to improve processes, share insights, and develop recommendations for monitoring access to care
- Maintain professional behavior while conducting assessments in both onsite and telephonic settings
- Additional responsibilities as assigned
Skills
- High School diploma or GED
- Proficiency in data entry tools and Microsoft Office Suite (Word, Excel)
- Strong organizational and time management skills to manage assignments effectively and meet deadlines
- Strong written and verbal communication skills
- Bilingual in English and Spanish
- Reliable transportation to conduct onsite evaluations
- Ability to travel up to 60% of time based on client and business needs
- Ability to work flexible hours to accommodate various assignments
- Ability to work with minimal supervision while fulfilling all obligations
- Ability to adhere to strict confidentiality guidelines and maintain professionalism
- Willingness to provide unbiased feedback based on observations rather than personal opinions or biases
- Familiarity with healthcare networks, provider enrollment processes, and/or patient services
- Prior experience in any of the following roles: secret shopper, healthcare compliance, auditing, program integrity, health plan provider/member enrollment, customer care call center
Benefits
- Health, Dental, and Vision insurance along with other competitive employee benefits for eligible associates
- Vacation time, sick time, and paid holidays
- Paid Parental Leave and available support resources
- 401K with company matching for eligible employees
- Tuition reimbursement, referral bonuses, paid volunteer community service time, mentor program, and a variety of other employee programs and perks
- A combination of technical and leadership development training at each career milestone
- Up to six counseling sessions per year for eligible employees through our Employee Assistance Program
- Flexibility that an employee may need to better suit their work-life wellbeing
Company Overview