[Hiring] Bilingual Certified Pharmacy Technician @TEKsystems
Role Description We are seeking Certified Pharmacy Technicians (CPhT) to serve as Care Navigators in a high-volume, remote outbound call center environment. This is not a retail pharmacy role — candidates must be comfortable conducting 80–100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers. The primary focus of this role is identifying and resolving medication adherence barriers for patients managing chronic conditions including:
- Diabetes
- Hypertension
- Hyperlipidemia
- Asthma
Navigators follow structured call guides, provide patient education within defined scope, coordinate with pharmacies and providers as needed, and document all interactions in real time across multiple systems. Success in this role requires:
- Strong verbal communication
- Active listening
- Empathy
- Ability to maintain quality and professionalism in a metrics-driven environment
- Self-directed work ethic
- Comfort working remotely
- Commitment to HIPAA compliance and documentation accuracy
Requirements
- Certified Pharmacy Technician (CPhT) certification
- Experience in a call center environment preferred
- Ability to handle high call volumes
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Company Description
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.