[Hiring] Intake Specialist @Hanger, Inc.
Role Description We are seeking an Intake Specialist (Outbound) - Remote. The ideal candidate provides excellent customer service and will talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements.
- Makes outgoing calls to patients and schedules various appointment types for multiple locations
- Communicates professionally with patients
- Appropriately documents and confirms requested appointments
- Provides excellent customer service
- Determines the most appropriate location, clinician, and appointment type needed for the patient
- Manages incoming faxes from referral sources
- Triages and routes general inquiry calls
- Contacts patients for no show/rescheduled appointments
- Promotes the values of Hanger
Qualifications
- High school education or equivalent
- Minimum of 2 years related experience: customer service, call center, working with medical records/insurance
- Bilingual (Spanish) preferred
- Orthotic and Prosthetic experience preferred
- Experience with EMR systems (NextGen) preferred
Requirements
- Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions
- Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources, and colleagues
- Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing, and reimbursement protocols
- Proficient computer skills including Windows-based office technologies (e.g., Word, Excel), Outlook, and automated billing systems
- Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
- Ability to use office equipment such as facsimile machine, calculator, and postage machine
- General knowledge of state, federal, and regional collection and reimbursement laws
- Excellent organizational skills and able to manage multiple tasks in a fast-paced environment
- Must have an enthusiastic and positive attitude
- Ability to work independently, exercise creativity, and be attentive to detail
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
- Keep the patient at the center of everything that you do, building lifelong trust
- Foster open collaboration and constructive dialogue with everyone around you
- Continuously innovate new solutions, influencing and responding to change
- Focus on superior outcomes, and calibrate work processes for outstanding results
Benefits
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Generous Employee Referral Bonus Program
- Mentorship Programs - Mentor and Mentee
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest