[Hiring] Seasonal Team Leader @Resolv.Global
Role Description We are hiring Seasonal Remote Team Leaders to support a high-volume US customer support operation during a critical peak period. This is a fast-paced leadership role focused on real-time supervision. You will help ensure agents remain active, supported, and productive throughout live operations. This is not a coaching or QA position. Success in this role comes from staying organized, responding quickly, and maintaining visibility across a busy remote team environment. This is a short-term assignment expected to run through early May. Training begins next week, and hiring decisions will be made quickly. What You’ll Be Doing
- Monitor agent activity during live operations
- Ensure daily staffing and engagement targets are met
- Act as the primary support contact for agents during shifts
- Respond quickly to questions and system or process issues
- Escalate attendance or performance gaps in real time
- Maintain clear communication with leadership
- Help keep operations structured during high-volume periods
Assignment Details
- Fully remote (US-based candidates only)
- Seasonal assignment expected to run until early May
- Training is required before moving into production
- Limited flexibility for time off during the assignment
Pay & Hiring Process
- Pay rate: $15 per hour
- Fast hiring process with shortlisting prioritized for candidates who complete all steps quickly
- Hiring Steps:
- Application review
- One-way video interview
- Live interview (selected candidates)
- Final decision and contract
Requirements
- Previous Team Lead, Supervisor, or real-time support leadership experience preferred
- Strong ability to manage multiple priorities at once
- Comfortable making quick decisions in live environments
- Clear communicator in chat-based and remote settings
- Reliable attendance and strong schedule commitment
- Comfortable working in structured, performance-driven operations
Why This Role
- Immediate leadership opportunity
- High-visibility operational role
- Fast-moving seasonal environment
- Gain experience supporting large-scale remote teams
- Clear expectations and structured responsibilities