HR Generalist - HR Help Call Center
Looking to use your working knowledge of all things HR in a remote setting? We are seeking an HR Generalist to join our financial client for a remote 6-month contract opportunity within their HR Help Call Center Department. As an HR Generalist, you'll work with associates by answering their questions as they are seeking assistance in areas including but not limited to: Policies and Procedures, Compensation, HR Records, Recruiting and Employee Relations. This is a heavy consultative/phone based position that will be fast-paced and allow for high impact. Intrigued...? What You'll Do:
- Responds to phone fundamental HR questions to ensure professional and efficient service delivery using case management platform, ServiceNow.
- Serves as first-level HR support for associates regarding benefits, compensation, performance and conduct management, hiring procedures, HR policy interpretation and promotion, separation, and transfer processes.
- Collaborate with other cross-functional HR teams to escalate associate inquiries when appropriate or guide associates to the correct team if inquiries fall outside of HR HELP's scope
- Utilize de-escalation techniques and offer support when responding to associates who are distressed by work-related matters, personal crisis, or other concerns.
What You'll Bring:
- Customer Service Background - comfortability working in a call center/help line environment
- Subject matter expertise in HR discipline: Employee Relations, Policy and Benefits Leaves
- Ability to think strategically and provide process improvement ideas
- BS/BA in Human Resource related field
- Ability to multi-task and empathize with associates and de-escalate
- aPHR/PHR/SPHR or SHRM-CP/SCP Preferred
- Familiarity with Case Management platforms, such as Service Now or Salesforce, preferred.
Your Benefits:
- Medical
- Vision
- Dental
Please note that this position can be performed fully remotely, but the client is requiring a candidate to reside in the Greater St Louis area.