Immediate Hiring: Provider Customer Service Call and Chat Representative - Remote at careerzynith

Are you ready to embark on a rewarding career journey that combines exceptional customer service skills with a passion for the healthcare industry? Look no further than this exciting opportunity to join careerzynith as a Provider Customer Service Call and Chat Representative. As a key member of our team, you will play a vital role in delivering outstanding service to healthcare providers, ensuring their needs are met, and resolving complex issues in a timely and professional manner.

About careerzynith

careerzynith is a leading healthcare organization dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to make a meaningful difference in the lives of millions of people by providing innovative solutions, exceptional service, and a commitment to excellence. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Job Summary

As a Provider Customer Service Call and Chat Representative, you will be responsible for providing exceptional service to healthcare providers, responding to their inquiries, and resolving complex issues related to benefits, eligibility, billing, clinical authorizations, and behavioral health. You will work in a fast-paced, multi-channel environment, utilizing your strong communication and problem-solving skills to navigate multiple systems and extract necessary information to resolve issues efficiently.

Primary Responsibilities

* Serve as the advocate for providers, demonstrating accountability and ownership to resolve issues

• Service providers in a multi-channel environment, including call and concurrent chat
• Quickly and appropriately triage contacts from healthcare professionals, seeking to understand and identify their needs
• Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

Required Qualifications

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1 year of customer service experience with analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM - 5:30 PM CST from Monday - Friday, with occasional overtime, weekends, and/or some holidays based on business need

Preferred Qualifications

* Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools

• Prior healthcare experience and knowledge of healthcare terminology

Telecommuting Requirements

* Reside within the state of Tennessee

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

Why Join careerzynith?

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Flexible remote work arrangement
• Recognition and rewards for outstanding performance
• Comprehensive training program to ensure success in your role

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to the opportunity to discuss this role further. Apply To This Job

Equal Employment Opportunity/Affirmative Action Employer

careerzynith is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

careerzynith is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job