Internet Sales Specialist (A–Z Sales) | High-Performance Automotive | East Coast Toyota
About the position East Coast Toyota is seeking a high-performing Internet Sales Specialist to manage the entire customer journey — from the first digital inquiry to final delivery. This is not a traditional BDC role. We are looking for a professional who can engage, build value, structure deals, and close customers remotely, creating a seamless, modern buying experience before they ever walk into the showroom. You will be responsible for owning your leads from A–Z, ensuring no opportunity is missed and every customer receives a high-level, professional experience. What Makes This Role Different: You are not just setting appointments — you are selling. You will own the customer relationship from start to finish. You will be expected to structure deals and secure commitments remotely. You will play a direct role in gross profit generation and customer retention.
Responsibilities
- Respond immediately to all internet, phone, and digital inquiries
- Build rapport and establish trust through phone, text, and email communication
- Conduct full needs assessments to match customers with the right vehicle
- Present vehicle options, pricing, and payment structures remotely
- Handle objections and guide customers through the buying process
- Ask for the deposit and secure the deal prior to showroom visit
- Coordinate showroom appointments for final delivery and paperwork
- Maintain complete and accurate CRM records for all interactions
- Follow up consistently to maximize closing ratios and customer retention
- Work closely with sales management to ensure deal structure and profitability
- Manage high-volume lead flow with no missed opportunities
- Maintain strict CRM discipline and follow-up processes
- Drive appointment show rates and closing ratios
- Contribute to gross profit through proper deal structuring
- Execute consistent follow-up for unsold leads and past customers
- Support internal marketing efforts through database engagement and retention
Requirements
- Previous automotive sales or high-performing BDC experience required
- Strong phone presence and ability to build value remotely
- Proven ability to close, not just set appointments
- Highly organized and process-driven
- Experience working in CRM systems (VinSolutions, Eleads, Reynolds, etc.)
- Strong written communication (text/email) skills
- Competitive, self-motivated, and results-driven mindset
Benefits
- Aggressive compensation plan with strong earning potential
- Performance-based bonuses tied to appointments, shows, and sales
- Medical, dental, and vision benefits
- 401(k) retirement plan
- Paid time off
- Employee vehicle purchase program
- Career advancement opportunities — we promote from within