IT Desktop Support Tech
About the position As an IT Desktop Support Technician at LJA Business Solutions, you will provide second-level technical support for desktop & laptop PCs, network printers and mobile devices. This position will require travel as needed to Colorado office locations including; Colorado Springs, Westminster, Grande Junction, Loveland, and Denver.
Responsibilities
- Providing Tier 1 technical support for desktops, laptops, printers, and mobile devices.
- Creating and maintaining knowledge base articles to improve department efficiency and reduce repeat issues.
- Documenting issues, resolutions, and technical procedures in a ticketing system.
- Installing, configuring, and maintaining Windows & MacOS operating systems and enterprise applications.
- Supporting end-users in person or remotely via VPN, remote desktop tools, and mobile device management (MDM) solutions.
- Performing system updates, patches, and security compliance checks.
- Assisting with deploying and maintaining IT assets, including imaging, setup, and inventory management.
- Collaborating with IT teams to improve processes, optimize system performance, and ensure security best practices.
- Training end-users on software applications and IT policies when needed.
- Assisting with office projects, including office relocations, expansions, and infrastructure upgrades.
- Coordinating desktop setups for new office locations, including network cabling, computer equipment deployment, and computer configurations and installations.
- Performing any additional duties or tasks, as required.
Requirements
- 1+ years of experience in desktop support or IT helpdesk roles.
- Fundamental knowledge of Windows 10/11, MacOS, Office 365, and Active Directory.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and prioritize tasks in a dynamic and fast-paced environment.
Nice-to-haves
- Familiarity with IT service management (ITSM) tools like Fresh Service or similar.
- Experience supporting Engineering software such as AutoCAD, Bentley Projectwise or ESRI ArcGIS preferred.
- Basic understanding of cybersecurity best practices and endpoint protection.
- Experience assisting with office moves, IT desktop setups, and infrastructure projects.
Benefits
- Employee Stock Ownership Plan (ESOP)
- PTO, paid holidays, and a full office closure between Christmas and New Year’s.
- Multiple plan options for health, dental, and pets.
- Mental health support.
- Paid maternity and parental leave.
- Tuition reimbursement and in-house courses provided by our Learning and Development team.
- Referral Bonuses
- Company-sponsored volunteer days and philanthropic initiatives.
- Memberships to industry organizations to keep you connected and growing.
- Great internal mobility opportunities to advance your career.
- LJA social events, employee sports teams, bring your kid to work day, etc.