Job Title: Dedicated Customer Service Representative – careerzynith Pharmacy Benefit Management (PBM) Team – Remote Opportunity

Job Description:

About careerzynith

At careerzynith, we're a global Health Service company dedicated to helping people improve their health and vitality. Our mission is to make a meaningful difference in the lives of those we serve, and we're seeking dedicated, compassionate, and empathetic Customer Service Representatives to join our team. As a Customer Service Representative, you'll be the face of careerzynith, and our people make all the difference in our success.

Responsibilities

As a Customer Service Representative on our Pharmacy Benefit Management (PBM) team, you'll be responsible for:

• Answering inbound calls from members, providers, and pharmacies with questions about PBM benefits and mail-order pharmacies.
• Handling an average of 70-80 calls daily, taking calls back-to-back while toggling through several applications on multiple screens.
• Attending 100% of trainings and the first 90 days of employment to ensure a smooth onboarding process.
• Resolving customer complaints through independent problem-solving skills and one-call resolution.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Qualifications

To be successful in this role, you'll need:

• A High School diploma or equivalent.
• At least 1 year of customer service experience, with a proven track record of providing excellent customer service.
• A dedicated workspace with no distractions, ensuring you can focus on providing top-notch service to our customers.
• Intermediate proficiency in Microsoft Outlook, with the ability to manage multiple applications simultaneously.
• Strong organization skills, written, and verbal communication skills, with the ability to remain calm and helpful even in difficult situations.
• The ability to foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
• Computer literacy, with the ability to manage multiple applications simultaneously.

Technical Requirements

If you'll be working from home occasionally or permanently, you'll need to ensure your internet connection meets the following requirements:

• A cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Compensation and Benefits

We're committed to offering a competitive compensation package, including:

• An hourly rate of $17.75 - $19 USD per hour, depending on relevant factors, including experience and geographic location.
• The opportunity to participate in an annual bonus plan.

We also offer a comprehensive range of benefits, with a focus on supporting your whole health, including:

• Medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.

About Working at careerzynith

At careerzynith, we're committed to creating a work environment that's healthy, balanced, and secure. We believe in fostering a culture that encourages collaboration, innovation, and growth. Our team members are passionate about making a difference in the lives of those we serve, and we're looking for like-minded individuals to join our team.

Equal Employment Opportunity

careerzynith is an equal opportunity employer, committed to considering qualified applicants without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

Accommodations

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume, as you will not receive a response.

Tobacco-Free Policy

careerzynith has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Apply Now

If you're passionate about making a difference in the lives of those we serve, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply for this job