Legal Receptionist - International
This is a remote position. About Us: We partner with U.S.-based law firms to connect them with skilled international professionals for long-term, remote opportunities. One of our client firms is currently seeking a remote Bilingual Legal Receptionist to join their team. This position is open exclusively to international candidates. The ideal candidate is friendly, professional, customer-service oriented, and fluent in both English and Spanish. As the first point of contact for many clients, this role plays a critical part in creating a positive experience and ensuring inquiries are handled efficiently and professionally. Responsibilities:
- Answer incoming calls and direct them to the appropriate department or team member.
- Serve as the first point of contact for prospective and existing clients.
- Communicate with clients in both English and Spanish via phone, email, and text.
- Schedule consultations, meetings, and appointments.
- Gather and document client information accurately.
- Assist with client intake and follow-up communications.
- Maintain accurate records and update information within the firm's CRM and case management systems.
- Respond to client inquiries and provide updates as directed.
- Manage multiple phone lines and high call volumes while maintaining professionalism.
- Provide administrative support to attorneys and legal staff as needed.
Requirements:
- Must be located outside of the United States (international candidates only).
- Fluent in both English and Spanish (written and verbal).
- Strong customer service experience required.
- Excellent phone etiquette and communication skills.
- Professional, friendly, and empathetic demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask and manage a high volume of calls and inquiries.
- Proficiency with Microsoft Office, Google Workspace, and CRM software.
- Reliable internet connection and ability to work remotely full-time.
Preferred Qualifications:
- Previous experience as a Legal Receptionist, Receptionist, Intake Specialist, or Customer Service Representative.
- Experience working in a law firm or legal environment.
- Familiarity with CRM or case management systems.
Work Schedule:
- Full-time position.
- Must be able to work U.S. business hours (Mountain Standard Time).
What We Offer:
- Fully remote opportunity.
- Long-term placement with a U.S.-based law firm.
- Supportive team environment.
- Opportunity for professional growth and advancement.
- Competitive compensation based on experience.