Manager, Professional Services (US Federal Delivery)
Position Title: Manager, Professional Services (US Federal Delivery) Location: Washington DC metro area Travel Requirements: Up to 20% Clearance Level: TS/SCI (required) As a Professional Services Delivery Manager supporting US Federal customers, you will lead delivery execution, talent development, and customer outcomes across a portfolio of mission‑critical engagements. What you will do
- Lead and manage a team of customer-facing technical consultants, with direct accountability for recruiting, hiring, onboarding, coaching, performance management, and professional development
- Own end‑to‑end delivery execution, ensuring projects are delivered on time, within scope, and aligned to federal customer objectives and mission outcomes
- Provide hands-on leadership across the full services lifecycle—from onboarding and implementation through steady-state delivery and lifecycle management
- Partner closely with Sales and Solutions teams on services scoping, delivery planning, and pre-sales activities to set clear expectations and ensure successful transitions
- Support ROI development and value realization reporting throughout the engagement lifecycle
- Serve as a senior delivery leader in customer-facing forums, including QBRs, Monthly Status Reviews, and executive briefings
- Forecast and manage resource capacity, bookings, and utilization across cleared and non-cleared resources
- Maintain ownership of department financials, including margin performance, contractor usage, and delivery cost controls
- Establish and enforce delivery standards, operational processes, and performance expectations; proactively address performance risks and manage underperformance when required
- Act as an escalation point for complex delivery or customer issues, ensuring timely resolution and customer satisfaction
- Foster a high-performance, collaborative team culture aligned to business goals, customer success, and compliance requirements
- Make sound, timely decisions that balance customer needs, employee wellbeing, and company objectives
What makes you an ideal candidate
- Active TS/SCI clearance (required)
- 5+ years of experience in Professional Services, Consulting Delivery, or Technical Services leadership
- Deep IT background with strong understanding of:
- Application architectures and performance management and/or
- Network infrastructure and performance
- Proven experience operating in federal or cleared customer environments
- Strong working knowledge of consulting delivery models, pre-sales engagements, customer success practices, and project management methodologies
- Demonstrated leadership experience managing teams, developing talent, and driving performance in a customer-facing environment
- Solid understanding of organizational structures, operational governance, and staff retention strategies
- Excellent written and verbal communication skills, with confidence presenting to technical teams, customers, and executive stakeholders
What we offer Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees. Benefits & Perks vary by Country.