Medical Billing Call Center Representative
Job Description:
- Greet our patients in a friendly and positive manner.
- Discuss and answer customer questions with a goal of one call resolution.
- Updating confidential information and insurance billing
- Process credit card payments.
- Manage tasks within our internal work queues updating information as necessary.
- Respond to website patient inquires via phone call to discuss concerns and provide resolution.
- Work with collection agencies to update and provide accurate information.
- Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
- Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.
Requirements:
- Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus
- Excellent communication skills and professional demeanor
- The ability to work under tight deadlines
- Strong written and verbal communication skills with customer service focused aptitude
- Detail-oriented individuals who are team players highly self-motivated
- Ability to function well in a fast-paced and at times stressful environment.
- Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Competitive Benefit Packages available
- Virtual and in-person events to connect with your team.
- Ongoing training and development programs
- An environment that values transparency