Medical Officer, Tele Health

Medical Officer, Tele Health Location: Karachi, Pakistan Introduction: The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to its patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centers, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health system offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre, and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing. As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopting appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment. Responsibilities: You will be responsible to: Deliver virtual teleconsultations and coordinate patient care. Conduct video / audio GP teleconsultations via the Virtual Care platform, performing clinical history-taking and assessment. Issue prescriptions and clinical advice in accordance with AKUH protocols, applicable SOPs, and drug safety requirements (excluding controlled substances as per platform policy). Identify red-flag / emergency conditions and promptly advise patients to attend the nearest health facility or emergency department. Guide patients on available add-on virtual services (pharmacy delivery, home lab collection, homecare, nutrition, wellness tracker). Document all encounters accurately in the virtual care system Provide tele/visual counselling for antibiotics, chronic medications, and high-alert medicines (insulin, anticoagulants) as per defined SOP. Review and approve clinical documentation for home lab collection and homecare service orders. Participate in clinical validation of AI-generated vital sign alerts and wellness tracker data to guide patient management. Continually enhance clinical competencies within the virtual care setting under supervision of the Physician Lead and senior faculty. Participate in teleconsultation-specific training sessions and onboarding programs. Attend CME sessions, Grand Rounds, Journal Clubs, and virtual care quality reviews as applicable. Comply with infection control and patient safety standards applicable to virtual care. Contribute to platform KPI monitoring, audit activities, and adverse drug reaction (ADR) reporting. Conduct approximately 24 teleconsultation sessions per working day. Attend / present at CME sessions or health awareness sessions at least 2× per year. Show compliance with any assigned task by the Physician Lead or Department Chair. Requirements: You should have: MBBS degree with valid PMDC licensure At least 2 years post-MBBS clinical experience Sound clinical knowledge of common adult and pediatric conditions managed in primary / family medicine. Ability to conduct safe and effective clinical assessments through video, audio, or text-based channels. Familiarity with teleconsultation platforms, electronic health records (EHR/HMIS), and virtual care workflows. Ability to issue, authenticate, and communicate e-prescriptions in accordance with defined protocols and applicable regulations. Competence in identifying red-flag symptoms and escalating to appropriate in-person or emergency services. Ability to coordinate seamlessly with virtual care add-on services (pharmacy, lab, homecare, nutrition). Strong patient counselling skills; ability to adapt communication style to diverse patient backgrounds and literacy levels. Ability to maintain continuous, open communication with the Physician Lead, nursing staff, agents, and patients. Good decision-making skills based on clinical evidence and multi-factorial assessment. Commitment to infection control practices, patient safety, and ethical clinical conduct. Proficiency in completing digital clinical documentation accurately and in a timely manner. Ability to participate in quality improvement, audit, and CME activities within the virtual care service. Comprehensive employment reference checks will be conducted