Member Service Representative (Call Center), Hybrid
Canvas Credit Union is dedicated to transforming financial services and is seeking a Member Service Representative to work in their fast-paced Communications Center. The role involves educating members about financial products, processing transactions, and providing ethical product solutions while fostering a supportive environment for both members and team members.
Responsibilities
- LEARN about our members and hear them and understand their situations
- EDUCATE our members on the ways we can help them afford life
- PROVIDE meaningful, careful, focused and ethical product solutions
- PROCESS transactions like transfers and payments with courtesy and consummate professionalism
- PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes
- GROW with us by immersing in financial industry trends, products, services and technological advances
- SHARE your knowledge on effective practices, competitive intelligence, and business opportunities
- STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys
Skills
- Availability to work any of the three shifts: 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday; 7:50am-4:50pm Monday-Friday; 8:30am-5:30pm Monday-Friday
- Willingness to undergo pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions)
- Ability to work a flexible schedule Monday thru Saturday — 40 hours per week
- Ability to use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets
- Manual dexterity and the ability to lift files
- Ability to bend, stoop, or stand as required
- Multi-lingual capabilities to include Spanish highly preferred
Benefits
- Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while.
- Canvas employees get up to a 10% company contribution to their 401k
- Generous personal time off
- Employee discounts on loans (That includes cars and houses!)
- Medical/Dental/Vision Insurance
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Paid Wellness Day
- Paid Volunteer Time
- Flexible Spending Account
- Health Savings Account
- World Class 401(k) Plan
- Tuition Reimbursement
- Rate Discounts on Qualifying Loans
- May be eligible for incentives or discretionary bonus based on results
- This is a career: The Member Service Representative experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within.
- Canvas benefits include:
Company Overview