Mortgage Information Specialist (18 month contract)

We’re Sagen Sagen is Canada’s leading private mortgage insurance company making home ownership more accessible to first time homebuyers. For the past 30 years we have been focused on being the most trusted partner for lenders and brokers. Our expertise in superior customer service, thought leadership, and industry knowledge has allowed us to be a driving force for our most important stakeholder, our valued customers. Our best-in-class team across the country work tirelessly to make every deal the most important deal. We are 100% Canadian-owned and believe in helping all Canadians achieve their dream of homeownership. Sagen’s collaborative culture inspires our people to be authentic and curious while pursuing excellence in what they do. Ready to Make an Impact? The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions, responding to specific information requests on Sagen products and corresponding with customers and appraisal management companies on outstanding orders. Here is where you will be focusing to ensure your success Provide the highest level of customer service in a fast-paced, high-volume contact centre environment. Respond to general mortgage insurance questions and specific mortgage insurance product information requests received via a toll-free phone number and email. Provide accurate premium calculations and quotes to our lender partners. Support the National Underwriting Centre by following up on outstanding appraisals as required. Administer and provide ongoing support to lender partners with respect to Sagen systems. Process emails and documentation received for pending mortgage insurance applications. The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions, responding to specific information requests on Sagen products and corresponding with customers and appraisal management companies on outstanding orders. What we are looking for Bilingual – Fluent in English and French (written and verbal). Completion of a post-secondary degree/diploma. Prior experience working with mortgages and credit is an asset. Demonstrated customer service skills including experience working in an inbound contact centre environment. Demonstrated organization skills and the ability to multi-task. Possess basic computer skills to facilitate the exchange of emails, accessing the Internet, managing files, or creating basic reports or presentations. Prior experience using Microsoft products is an asset. General knowledge of underwriting philosophy and practices. Knowledge of mortgage lending processes and appraisal management platforms is an asset. Working Hours Ability to work shifts within extended hours of operation: 8:00am to 9:00pm EST Monday – Friday with an average requirement of 10 Saturdays annually from 10:00am to 6:00pm EST. #LI-Remote What's In It for you! At Sagen we understand that your health and financial well-being are equally important and offer a total rewards package that includes competitive compensation, work from anywhere days, and an environment that creates a sense of belonging to inspire you to be your very best. Ready to join Sagen At Sagen, we are committed to building a diverse and inclusive workplace, as evidenced by our partnerships with the Canadian Centre for Diversity and Inclusion (CCDI) and Black Mentorship Inc. We strive to create a sense of belonging where all employees, from every background and ability, are welcomed, respected, and empowered to be their authentic selves. Throughout the selection and hiring process, we encourage candidates to request accommodation to meet their individual needs.