Network Operations Center (NOC) Analyst
MUFG is one of the world’s leading financial groups, and they are seeking a proactive and innovative NOC Analyst to join their dynamic team. This role focuses on monitoring and troubleshooting network and infrastructure alerts to ensure optimal performance and reliability for critical financial systems.
Responsibilities
- Monitor and respond to network and infrastructure alerts using tools such as SolarWinds, ensuring optimal performance and reliability for critical financial systems
- Provide Tier 1 and Tier 2 support for Windows servers and related technologies
- Automate NOC functions using scripting (PowerShell, Python) and tools like Power Automate to improve efficiency
- Host and manage incident resolution calls on a 24/7 basis
- Maintain and update weekly and monthly NOC reports
- Support Active Directory services for secure and efficient user access
- Respond to alerts, incidents, and service requests promptly to minimize downtime
- Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems
- Perform routine checks on network equipment and configurations
- Create and maintain accurate documentation (Runbooks, Procedures) for incidents and preventive measures
- Follow established incident response and escalation procedures aligned with financial industry standards
- Use tools such as Microsoft Office, Teams, ServiceNow, xMatters, SecureCRT, WebEx, and others for communication and collaboration
- Contribute to continuous improvement of NOC processes and procedures
- Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities
Skills
- Bachelor's degree in a related field or equivalent experience
- 1–2 years of experience in a NOC or similar role supporting network and Windows server environments
- Strong understanding of networking protocols, hardware, and Windows server administration
- Experience with Active Directory and secure user access management
- Familiarity with tools such as SolarWinds, ServiceNow, xMatters, Microsoft Office, Teams, SecureCRT, WebEx
- Scripting experience (PowerShell, Python) and automation mindset
- Excellent problem-solving and analytical skills, with attention to detail
- Ability to work in a fast-paced, 24/7 operational environment
- Strong communication skills for both technical and non-technical audiences
- Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft) are a plus
- Experience with Power Automate and leveraging Copilot for productivity
- Familiarity with financial industry compliance and security standards
- Demonstrated ability to innovate and improve processes using technology
Benefits
- Discretionary performance-based bonus and/or incentive compensation
- Comprehensive health and wellness benefits
- Retirement plans
- Educational assistance and training programs
- Income replacement for qualified employees with disabilities
- Paid maternity and parental bonding leave
- Paid vacation, sick days, and holidays
Company Overview