Office Administrator - Remote

RSM’s unique approach develops critical thinking and has built excellence in math since 1997. Recently featured by NPR and the Atlantic magazine as one of the players in the “Math Revolution” and ranked one of the best schools in the world by the Johns Hopkins Center for Talented Youth, RSM helps children of all levels build a solid math foundation and develop their critical-thinking and problem-solving skills. For nearly two decades, RSM students have consistently achieved remarkable scores on standardized tests and in national and international math competitions, although attaining top test scores is just one of the benefits of our program. RSM helps students of all levels become more confident in math and develop a deeper understanding of the subject. In order to bring excellent math education to the students who live too far from local branches, RSM offers live, interactive online lessons to students in grades 4-8. Office hours: 10:00 am - 10:00 pm on weekdays and from 8:30 am - 6:00pm on weekends. RSM Online is looking to hire a part-time Office Administrator. The primary responsibility of this position is to provide exceptional customer service and administrative support to the Management and other staff. The incumbent will perform a wide range of administrative and general office duties and will assist in following up on technical issues. Responsibilities:

• Provides exceptional customer service over the phone and email to current and prospective clients.
• Reports system malfunctions to the software team, follows up with parents and teachers.
• Maintains and updates enrollment and prospective enrollment data
• Handles external and internal communication
• Schedules meetings and appointments
• Assists with tuition collection
• Helps with special projects as assigned and needed.

Qualifications:

• Computer savvy.
• Understanding of the general structure and dependencies of the web application
• Basic computer troubleshooting skills
• Quick learning skills
• Highly organized and motivated, ability to multi-task and prioritize in dynamic, fast paced environment
• Excellent written and verbal communication skills, professional phone presentation
• Minimum Associates degree or 1-2 years of office experience

Benefits: RSM offers a comprehensive benefits package to eligible employees (upon meeting certain criteria) to support your health, well-being, and financial future. Our benefits include:

• Medical Insurance: Access to medical plans to fit your needs.
• Dental Insurance: Comprehensive dental coverage.
• 401(k) Retirement Plan: Save for your future with a company-matched 401(k)plan.
• Pre-tax Savings: Take advantage of pre-tax savings options for eligible expenses, including health and dependent care.
• RSM Tuition Discount: Enjoy discounted tuition for your eligible dependents for RSM classes.

RSM embraces diversity and is committed to attracting qualified candidates who also embrace and value diversity and inclusivity. RSM is an Equal Opportunity/Affirmative Action Employer