Onboarding Advisor

Join us as an Onboarding Advisor This key role will see you managing the end-to-end onboarding process for new and existing clients You’ll be liaising with clients and customers to gather the right information needed to provide a seamless onboarding experience for various products This is an opportunity to become a subject matter expert and develop your career with professional qualifications which we’ll support you with What you'll do As an Onboarding Advisor, you will play a critical role in ensuring the integrity and compliance of new customer relationships by verifying identity and performing thorough due diligence checks. In this role you'll be working on a range of CDD operational tasks. You may support either Mettle, our business banking proposition, or Boxed, our banking-as-a-service (BaaS) proposition, or both. Day-to-day, you’ll be: Ensuring that you follow all regulatory and NatWest Bank and NatWest Boxed standards, policies and operational procedures Maintaining accurate record keeping and manage your workflow across various workstreams across CDD Owning your self-development and ensure you actively participate in training and accreditation Communicating clearly and with empathy both internally within the organisation and externally with customers, clients and stakeholders The skills you'll need We’re looking for someone with experience of working in a bank or financial services role. Additionally, you’ll demonstrate: Experience of providing a high level of client service An understanding of onboarding and KYC processes The ability to carefully review and verify documents, to ensure all information is accurate and complete. Strong verbal and written communication skills Familiarity with software and tools to efficiently process and maintain client records in a CDD environment. Hours 35 Job Posting Closing Date: 11/06/2026 Ways of Working:Remote First