Patient Experience Coordinator

Join a Mission to Change Lives We envision a world where recovery means more than opioids. Where people are empowered to heal with support, encouragement, and real human care. Where medical equipment treats more than symptoms and helps you get back to what you love. The Team You’ll Join At Right Coast Medical, we don’t just supply medical equipment—we serve. You’ll join a purpose-driven team that strives to put people before process and mission above ego. Your voice matters here, and your work changes lives—every single day. What It's Like to Work Here We believe extreme ownership creates freedom. We don’t just “clock in”—we show up with purpose. We make decisions from strength, not fear. WARNING If you’re not thinking “HELL YEAH!” right now, this probably isn’t for you. We are not for the half-hearted. We lead with care, serve with purpose, and follow through. Role: Patient Experience Coordinator Mission We foster empathy, effectively communicate, and continuously improve to enhance care quality and expand our reach so that our sales team members have more time to prospect and impact a greater number of patients. Your success directly fuels our mission: Getting people back to what they love, without relying on opioids. You Will Love This Role If You: Enjoy calling and connecting with patients weekly. Get excited when patient satisfaction improves because of your work. Get joy from helping people navigate their recovery journey. Appreciate following systems and processes. Are committed to details when it comes to patient documentation. Can stay calm, compassionate, and composed—even when people are in pain. Appreciate clear communication between team members. Like working as a team to improve patient outcomes and satisfaction. You're the Right Fit If You… Are reliable and proactive. Have exceptional communication skills—voice, tone, clarity, and presence. Can follow systems with precision and care. Stay calm and patient even when others are not. Believe in servant leadership: show up, serve well, repeat. Feel called to do work that matters, every single day. Additional requirements include: Bilingual (English and Spanish) Credentialed healthcare provider and/or have experience in orthopedic care. Apply only if you are ready to be an encouragement on someone's journey today. Benefits & Important Information At Right Coast Medical, we believe rest, flexibility, and personal well-being matter. Eligible full-time team members who have completed their 90 day probationary period currently receive: 10 days of Paid Time Off (PTO) annually, accrued throughout the year 5 paid sick days provided each year 8 paid company holidays, plus 5 floating holidays for personal or religious observances 401(k) enrollment opportunities are available (company match/contributions are not currently offered)