Pre-Sales Technical Consultant ServiceNow ITSM, CSM, ITOM
Overview
Employer Industry: Digital Business Services We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Why consider this job opportunity
- 100% remote work flexibility
- Competitive wages and full benefits including Medical, Dental, Vision, and 401k
- Paid training and paid time off
- Opportunity for career advancement, with a proven path from agent to executive
- Supportive and inclusive work environment that values employee well-being
- Chance to work with cutting-edge technology and contribute to meaningful projects
Responsibilities
- Collaborate with sales teams to understand client needs and propose tailored solutions using ServiceNow platforms
- Conduct product demonstrations, proof of concepts, and technical presentations to showcase ServiceNow value
- Engage with client stakeholders to identify challenges and align ServiceNow capabilities with business goals
- Design solution architectures and workflows to streamline client processes
- Act as a technical liaison between clients and internal teams during the pre-sales process
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience
- Minimum of 5 years of experience in pre-sales or technical consulting roles focused on ServiceNow products
- Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations
- Solid understanding of ITIL frameworks and ITSM best practices
- ServiceNow Certified System Administrator (CSA) certification
Preferred Qualifications
- ServiceNow Certified Application Developer (CAD)
- ITIL Foundation Certification (v3 or v4)
- Experience with integrating telephony cloud solutions (e.g., Genesys, Amazon Connect)
- Project management experience or certification (e.g., PMP, Agile/Scrum certifications)
- Familiarity with integration technologies such as REST/SOAP APIs
#J-18808-Ljbffr Salary: USD 72000 - 108000 per year Experience: 5 years required