Program Coordinator, Behavioral Health
Mindoula Health is seeking a detail-oriented and proactive Program Coordinator to join our Specialty Population Health Management (SPHM) team. This role is instrumental in ensuring behavioral health members receive seamless, high-quality support by facilitating collaboration across multidisciplinary teams, including Program Directors, Care Extenders, and external health plan partners. Essential Duties and Responsibilities: Serve as the primary coordinator for the Med-Psych Management Program (MPMP), while providing essential cross-coverage for other SPHM Program Coordinators. Generate and manage comprehensive regular reports to track program metrics and member outcomes for the MPMP. Curate and maintain a centralized, up-to-date database of community resources to empower the care team. Facilitate member enrollment processes, including managing non-standard entry channels and verifying eligibility. Manage high-volume inbound communications, providing exceptional support to members and stakeholders via the main phone line. Orchestrate administrative member support activities to ensure continuity of care across all program phases. Collaborate with internal population health coordinators to streamline workflows and share best practices. Utilize professional verbal and written communication to act as a primary liaison between members and health plan partners. Collaborate with and provide coverage for Program Coordinators in other SPHM programs as needed. Education & Work Experience: Bachelor’s Degree required. Proficient in Google Workspace, Microsoft Excel, and other data analytics tools. Prior experience navigating Electronic Health Record (EHR) systems. Demonstrated experience working within HIPAA-compliant healthcare environments. Strong background or interest in behavioral health preferred. Analytical mindset with the ability to compile and report complex data sets accurately. Exceptional organizational skills with a proven ability to multitask in high-pressure settings. Superior customer service skills characterized by empathy and professional phone etiquette. Ability to thrive in a fast-paced environment with a strong sense of urgency and accountability. Location: This is a 100% remote position. It must be located in the United States. Hours: Monday-Friday, 8:00 AM-5:00 PM Eastern time