Quality Control Representative

ASCAP is a membership association representing over one million songwriters, composers, and music publishers. The Quality Control Representative is responsible for analyzing, researching, reconciling, and maintaining the ASCAP repertory to ensure accurate quarterly distributions to members and affiliated parties.

Responsibilities

• Perform research and update work records based on the quality review of works at first performance
• Generate exception reports and document research processes to address anomalies within ASCAP’s internal copyright data
• Update and resolve any issues pertaining to works, agreements, and mandates using information provided via exception reports
• Facilitate the onboarding of bulk work registration submissions by providing guidance, testing, and reporting to the proper individuals
• Manage updates to documentation regarding departmental best practices
• Perform the necessary administrative work to ensure that high-profile/high-value inquiries and/or royalty-based adjustments are handled and processed accurately
• Take appropriate actions to resolve member inquiries pertaining to works, agreements, or registration discrepancies
• Follow-up on inquiry assignments and respond to all phone calls and emails in line with department guidelines
• Contribute to and assist with the coordination of various projects relating to quality control
• Provide feedback regarding quality-based improvements to workflows both inside and outside of regular duties, when appropriate
• Assist with general administrative tasks across the Repertory Team by preparing team totals, facilitating meetings, taking minutes, supporting new team members, etc

Skills

• Bachelor's degree preferred, related work experience acceptable
• 1-3 years of relevant working experience
• Strong computer skills, including experience with MS Word, Excel and Access
• Ability to follow written guidelines to resolve routine copyright-related questions and refer uncertain matters to more senior team members
• Customer service-oriented approach to both general work and correspondence
• Comfortable utilizing basic math skills
• Ability to deduce resolutions by using both ASCAP data and logical problem-solving skills
• Consistent commitment to professional communication, both in writing and on the phone
• This position requires the incumbent to be in the office one day per week
• Interest in music, music licensing, and/or music business is preferred

Benefits

• A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
• Vision plan that offers both in and out-of-network provider options
• 401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match
• An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan
• Generous time-off policy
• 12 company holidays
• Health care and dependent care flexible spending accounts
• Short-term disability insurance/salary continuation and long-term disability insurance
• Company provided basic life and accidental death and dismemberment insurance
• Employee gym discounts at select gyms
• Commuter benefits
• Voluntary pet health insurance
• Voluntary auto and homeowner’s insurance
• Voluntary employee, spouse, and dependent life insurance options
• Voluntary ID protection Coverage

Company Overview