[Remote] Associate Account Manager (Bilingual preferred)
Note: The job is a remote job and is open to candidates in USA. Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive suite of waste management solutions. The Associate Account Manager is responsible for maintaining and enhancing relationships with existing commercial and industrial customers, ensuring customer retention and promoting additional services.
Responsibilities
- Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
- Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
- Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate
- Responds to all cancellation requests in alignment with the established escalation policy
- Proactively communicates with or responds to customers in support of company pricing initiatives
- Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals
- Responsible for capturing customer emails, minimizing rate restrictions and customer credits
- Increases customer penetration by selling full suite of Republic Services products
- Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
- Performs other job-related duties as assigned
Skills
- High school diploma or G.E.D. (Required)
- 0 - 2 years of customer service experience. (Required)
- Waste or transportation industry experience
- Bilingual in English & Spanish
- Reside in TX
- Proactive & retention sales experience
- Customer Services experience within a high call volume setting
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Company Overview