[Remote] Business Analyst
Note: The job is a remote job and is open to candidates in USA. Milestone Technologies, Inc. is seeking an experienced Senior Business Analyst with a strong background in business analysis, project management, and OCM/change management. The ideal candidate will serve as a liaison between client stakeholders and development teams, ensuring successful delivery of automated ITSM solutions along with organizational change management.
Responsibilities
- Coordinate and facilitate communication between client stakeholders and solution development teams, including geographically distributed groups both onshore and offshore
- Analyze client ITSM and CMDB challenges to help refine and optimize proposed automated solutions
- Develop persona-based organizational change management (OCM) artifacts such as communications, training materials, and job aids
- Conduct training sessions for end-users, service desk agents, and resolver groups to ensure smooth adoption of new technologies and processes
Skills
- 8+ years of experience as a Business Analyst
- Proven Project Management experience
- Recent Change Management/OCM Experience
- ITSM/IT Service Management experience
- Hands-on experience with technology and process implementation or migration initiatives
- Excellent written and verbal communications skills
- Minimum of 8 years overall experience in business analysis
- Proven past experience in project management
- Expertise in change management, organizational change, and stakeholder management
- Knowledge of ITSM processes and technologies
- Hands-on experience with technology and process implementation or migration initiatives
- Experience with ServiceNow platform
- Familiarity with Salesforce
- Knowledge or experience in AI automated solutioning
Benefits
- W2 ONLY - No C2C or Sponsorship
- 100% Remote - must be somewhat local to Fremont, CA
- Three+ month W2 Contract
- We also offer comprehensive benefits.
Company Overview